We are looking for a passionate and dedicated individual to join the Redditch and Bromsgrove team as the Deputy Care Manager. As Deputy Care Manager you will be responsible for the day-to-day management of the care team, as well as having responsibilities for your own group of clients and CAREGivers.

We are looking for someone who is passionate about care, with the ability to lead a team to success.

Home Instead is 100% dedicated to changing the face of aging by providing only the best, person centred, companionship led care.

You will –

-          Be a natural leader. You will be cool and diplomatic and able to lead our care team to outstanding success.

-          Have drive to thrive! Conducting client consultations, building bespoke and meaningful care plans for each client. Growing our business in the right way.

-          You will be crucial to maintaining client relationships, you will communicate with clients and families regularly, addressing changing needs and ensuring they are getting the care that is right for them.

-          Have excellent people management experience. The care industry moves fast, you are the one people turn to in times of need. You are a happy coach and mentor for the office team.

-          You will be committed to the ongoing support and supervision to your team of CAREGivers, ensuring they are well looked after so that they can provide the best level of care for their clients.

-          Be super organised. Your diary will be busy, whether it’s developing your care team, meeting clients or supporting CAREGivers in the field you take it all in your stride.

-          Have excellent computer skills. Whether it’s writing up care plans or assisting our Care Coordinator in putting together effective schedules, you will feel at home on the computer.

-          Have the confidence to liaise with a variety of external parties, such as OT’s, doctors and social workers to be an expert in your client’s needs.

-          Be part of the out of hours On Call team.

-          Care! Above all you will have an insatiable desire to enrich the lives of your elderly clients, always willing to do that bit extra to do the right thing for each and every client.

Is this for you?

You will draw upon your previous experience in a supervisory role to bring knowledge and leadership to our care team, ensuring high standards are maintained at all times and oversee the day-to-day running of the care team.

You will thrive on people and be confident to be in front of clients and their representatives both on the phone and in person, able to talk with knowledge and passion about Home Instead, who we are and why we are different.

You will use your tenacity to ensure only the best level of care for your clients, you don’t look for easy options, you will think outside of the box and with creativity to fulfil an outstanding journey for each and every client.

You are easily adaptable and highly organised. Whilst mostly office based, you will also be happy traveling in the community, maintaining your diary religiously and never missing a trick when it comes to coordinating appointments.

You will be happy working towards agreed KPI’s and targets, with a detailed nature to ensure absolute compliance with regulations, assisting the Care Manager with preparations for inspections.

Home Instead are world renowned for their high quality, person centred care. You will be dedicated and keen to get involved in maintaining our sterling reputation.

Essential Person Criteria…

·         Passionate about high quality care for elderly people.

·         Must have experience of working with a home care setting, to either supervisory or management level.

·         Working towards or willing to work towards a Level 5 in Health and Social Care.

·         Exceptional organisational skills; you love maintaining your busy diary!

·         A tenacious nature, always willing to go above and beyond for both your clients and CAREGivers.

·         A proactive and creative outlook in regards to care.

·         A great team player, happy to communicate at all levels.

·         Eager to develop and further own knowledge.

Skills…

·         Able to plan, evaluate and allocate staff workload

·         Ability to cope with pressure and change

·         Excellent IT skills.

·         Comfortable will all Microsoft packages, especially Outlook and Excel.

·         Quick thinking and problem solving.

·         Highly organised.

·         Professional telephone manner.

The Benefits…

·         Free onsite parking.

·         Auto-enrolled company pension.

·         Ongoing training opportunities.

·         Very real opportunities to progress your career in a growing business.

·         Working for the Number 1 Rated Home Care Company in the UK.

This role is offered on a full time basis. Office hours are 9am – 5pm Monday – Friday. However, it is crucial that you are flexible to work outside of these hours as and when needed and are able to be an active part of the on call team on an evening and 4 weekly weekend basis.

This role is based in our beautiful offices in Ullenhall, Henley in Arden. Due to the rural location and the need to travel in the community it is essential that you be able to drive with access to your own vehicle.