Hiya Health is your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function, and our multidisciplinary, integrated care paves the way to smarter health and fitness.

With 9 convenient locations across Queensland, we offer a comprehensive range of allied health services from Physiotherapy and Exercise Physiology to Occupational Therapy, Hydrotherapy, Clinical Reformer Pilates and Dietetics.  Our vision is to bring an improved quality of life within reach of everybody through clinical excellence and personalised care.

We care for our dynamic team by providing the best work conditions possible, to ensure they love their job and keep loving it! Operating on the philosophy of “if we’re not moving forward, we’re moving backwards”, we operate a highly professional, systemised, “low paper” working environment, where creativity, innovation, technology, and teamwork are strongly encouraged and where little things matter most.

About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our Northside team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]