Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Access Optimization Consultant - Henry Ford Health

Job Title

Access Optimization Consultant

About the Department

Join our System Ambulatory Operations team at One Ford Place, our corporate headquarters in Detroit's New Center. Located steps from Amtrak, the QLINE, and the Fisher Buildings, this vibrant area offers a blend of downtown energy and convenience. Our team is dedicated to enhancing operational efficiency across Henry Ford Health, focusing on patient access and scheduling optimization. We collaborate with various departments, including Virtual Care, MyChart, and Analytics, to ensure seamless and patient-friendly processes.

Role Overview

As an Access Optimization Consultant, you will lead and facilitate access improvement initiatives, including core system scheduling algorithm design. You¿ll serve as a subject matter expert in scheduling build and patient access, collaborating with stakeholders to develop system-wide policies. Your work will directly impact patient experience, operational efficiency, and cost reduction across Henry Ford Health¿s ambulatory operations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Lead and collaborate on access improvement efforts, including scheduling algorithm design.
• Develop and update system scheduling design policies with stakeholder teams.
• Implement system standards to enhance accuracy and efficiency in patient access channels.
• Integrate scheduling build into patient portals to support digital scheduling initiatives.
• Apply improvement methodologies (e.g., lean six sigma, agile) to address process inefficiencies.
• Work with cross-functional teams to ensure consistent, patient-friendly processes.

What You Will Need

Required Qualifications

• Bachelor's degree in a related field (e.g., business, engineering, healthcare administration).
• Four (4) years of relevant experience in healthcare, data analysis, project management, or related fields.
• Proficiency in MS Excel and problem-solving approaches.

Preferred Qualifications

• Knowledge of SQL, Power BI, and MS Visio.
• Experience with quality/operations improvement in healthcare or related fields.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with diverse teams, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a meaningful impact in healthcare.

Join Our Team

Ready to optimize patient access and drive operational excellence? Apply now to join our team at Henry Ford Health!