At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY: 

Performs template creation, modification, and maintenance in Epic to support patient access and provider scheduling. Partners with departments to implement effective scheduling solutions while ensuring compliance with standards and best practices. Provides technical expertise in template building and serves as a key resource for template-related changes and configurations across the health system. 

EDUCATION/EXPERIENCE REQUIRED: 

• High School Diploma. AA/AS degree in Healthcare Administration, Business Management, or related field preferred.
•  Four (4) years of clinical/healthcare operations experience required. Experience with healthcare systems. 
• Demonstrated template building experience. 
• Strong technical aptitude and understanding of medical scheduling. 
• Exceptional attention to detail and organizational skills. 
• Strong written and verbal communication abilities. Demonstrated experience managing stakeholder requests. 
• Proven track record of follow-through and project completion. 
• Ability to work independently and as part of a team. Microsoft Office proficiency preferred. 

CERTIFICATIONS/LICENSURES REQUIRED: Epic Cadence certification preferred. Epic Schedule Strategy End User badge preferred. Process improvement certifications preferred.