At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

As a Medical Assistant in Behavioral Health, you'll play a vital role in delivering compassionate, quality care to patients during some of their most important healthcare moments. Working collaboratively with providers and nursing leadership, you'll combine clinical expertise with genuine patient connection to create a welcoming and supportive care environment.

KEY RESPONSIBILITIES:

• Welcome patients with warmth and professionalism, guiding them through their visit and helping them feel comfortable in our behavioral health setting
• Gather comprehensive medical histories through thoughtful, empathetic conversations that build patient trust
• Accurately measure and record vital signs, ensuring precise clinical documentation that supports quality patient care
• Prepare patients for examinations and procedures with clear communication and reassurance, addressing any concerns they may have
• Support providers during patient interactions and procedures, anticipating needs and facilitating seamless clinical workflows
• Contribute to a compassionate care environment that prioritizes patient dignity and emotional well-being in behavioral health contexts

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. Basic computer knowledge and keyboarding skills preferred. Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred. Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.
• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum). OR
• Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years. OR
• Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting. OR
• Licensed Practical Nurse (LPN). Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience in clinical medical setting within the past five (5) years. OR
• Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation.