At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

As a Supply Technician, you'll be the vital heartbeat keeping our healthcare operations running smoothly and efficiently. Under general supervision, you'll own the complete lifecycle of supply management—from preparing and shipping items for credit, repair, exchange, and evaluation to building powerful partnerships with freight vendors. Every package you send, every inventory decision you make, and every process improvement you suggest directly impacts our ability to deliver exceptional patient care. You'll be the problem-solving backbone of our Supply & Distribution services, driving meaningful change while enabling quality outcomes that matter.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Forge strategic partnerships with freight carriers (Federal Express, UPS, Airborne, Emery, and others), orchestrating seamless pick-ups and managing shipping logistics that keep our operations flowing without interruption.
• Conduct thorough, meticulous inspections of all parcels, verifying compliance with security, hazardous materials, and shipping standards—ensuring every package reflects our unwavering commitment to excellence through precise addressing and labeling.
• Deliver supplies to patient care areas with speed and precision, knowing that your timely action directly translates to enhanced patient care quality and staff satisfaction.
• Champion optimal supply levels across all patient care areas while maintaining strict sterility and infection control protocols that safeguard patient safety and organizational integrity.
• Transform supply carts and equipment into organized, intuitive hubs where staff can instantly locate needed items. Master the proper use of cleaning agents, MSDS sheets, and appropriate Personal Protective Equipment (PPE) to maintain safe, compliant operations.
• Drive accurate financial tracking by collecting and batching charge cards daily, ensuring complete accountability and transparency across all departments.
• Fulfill both urgent STAT and routine item requests through our patient charging systems, responding to time-sensitive needs with speed, accuracy, and professionalism.
• Become a supply intelligence expert by monitoring inventory usage patterns on carts and proactively reporting fluctuations to coordinators and nursing managers, enabling smarter resource allocation and cost optimization.
• Leverage hand-held computer systems strategically to order supplies and manage inventory, downloading and uploading data to maintain optimal stock levels. Source special order items from non-prime vendors as needed to meet unique departmental requirements.
• Receive, verify, and distribute incoming supplies with meticulous attention to detail—confirming item numbers, descriptions, quantities, and delivery locations. Maintain organized packing slip records with department signatures for complete accountability and audit readiness.
• Deliver stock to designated locations and secure proper signatures, building a comprehensive documentation system that supports future reference, compliance, and organizational learning.
• Respond promptly to departmental calls, troubleshooting routine supply issues with resourcefulness and creative problem-solving, while escalating complex challenges to supervisors for collaborative resolution.
• Manage mail distribution and outgoing correspondence, ensuring timely, accurate delivery across all departments and maintaining professional communication standards.
• Support first and second floor operations by performing routine copier maintenance—refilling toner and staples, ordering paper, and keeping equipment ready for seamless daily operations.
• Conduct periodic inventory inspections to identify expired items and non-sterile conditions, verify equipment safety certifications, and take immediate corrective action to maintain our high standards.
• Contribute innovative recommendations for process improvements, waste reduction, and enhanced inventory control that benefit the entire organization and strengthen our operational excellence.
• Stay current with applicable Federal, State, and local regulations, our Corporate Compliance Program, and Code of Ethics, demonstrating integrity, ethical behavior, and professionalism in every interaction and decision.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent with some computer knowledge, typing ability and good communications skills.
• Approximately six (6) months previous experience in a warehouse or stock department or requisitioning, ordering, or receiving supplies environment in order to gain a working knowledge of the operations and procedures.

This position is very physical with a high degree of walking, lifting, and pushing carts that can be heavy at times