About Heimstaden 

Heimstaden Group is a pan-European real estate investor and manager with a portfolio of 159,000 homes across nine countries with a property value of SEK 330 billion. As the appointed asset manager for the Heimstaden Bostad group, we acquire, develop, and manage properties, focusing on creating lasting value for people and communities—together, we are shaping the European real estate market towards a better and more sustainable tomorrow. 
 
The Role 
We are seeking a Director Group Facility Management to oversee the Facility Management function, reporting directly to the Chief Operating Officer. 
The Facility Management function ensures Heimstaden delivers reliable, cost-effective, and efficient property operations. At Group level, FM defines the right standards, workflows, and KPIs, encouraging consistency, productivity, and cost discipline across all countries. The goal is to deliver good and fair service for tenants while maximizing value to the owner. 

This is a full-time position based in Copenhagen, and requires occasional travel

Key Responsibilities 

As a Director Group Facility Management, your responsibilities will include: 

• Lead, support, and develop Facility Management at Group level, ensuring standardized, efficient, and cost-disciplined operations across all countries. 

• Design and implement FM workflows and digital systems (with Group Digital), ensuring they directly increase productivity and reduce time spent on low-value tasks. 

• Define, implement, and monitor KPIs that measure efficiency, caretaker productivity, cost per m², ticket turnaround, and first-time fix rates. 

• Own the FM cost center with full budget accountability, including forecasting, variance analysis, and ongoing cost optimization. 

• Map and optimize caretaker activities to maximize utilization and ensure the organization gets the absolute most out of its workforce and supply chain in a balanced and sustainable way. 

• Benchmark performance across countries to identify best practices, gaps, and opportunities for improvement. 

• Continuously digitalize and automate FM processes, reducing manual work and creating transparent data-driven reporting. 

• Evaluate insourcing vs outsourcing models and make recommendations to optimize cost, flexibility, and quality. 

• Partner with and support Country Managers to execute on FM strategies, driving knowledge sharing, consistency, and compliance with group standards. 

• Develop and implement transparent reporting structures, creating clear dashboards for both operational and financial KPIs at group and country level. 

• Oversee supplier and vendor management, including defining requirements, and ensuring compliance, efficiency, and cost competitiveness. 

• Foster reliable processes, routines, and accountability frameworks across all FM teams. 

• Act as a consultant-style partner within Heimstaden, improving existing ways of working and recommending improvements based on data and benchmarks from best-in-class FM organizations (large landlords, hospitality operators and multi national service providers). 

• Develop organizational structures that balance in-house teams with external providers, ensuring optimal use of resources. 

• Foster a culture of collaboration, efficiency, and accountability, ensuring all FM staff — from caretakers to managers — focus on balancing quality service with great value for owners 

To be our dream candidate, you: 

• Bachelor's degree with experience in hospitality, facility or property management 

• Leadership experience in matrix organisation and in an international environment (We also value equivalent experience and diverse professional backgrounds) 

• Proven track record in workflow design and digital systems implementation, preferably in an international matrix organization 

• Hands-on operational experience in maintenance, vendor management, and outsourced service delivery 

• Strong financial acumen with full cost center / P&L responsibility  

• Experience in balancing insourced caretaker teams with outsourced providers 

• Background in performance management frameworks (KPIs, productivity metrics, benchmarking) 

• International multi-country experience in high-volume, efficiency-driven environments 

 

As a person you are: 

• Business Savvy: Prioritizes initiatives and resources that deliver measurable efficiency and cost savings.  

• Initiator: A self-starter who leads and supports change, projects, and improvements independently.  

• Analytical & Process-Driven: Breaks down workflows, defines KPIs, and acts on data to improve productivity. 

• Operational Discipline: Maintains focus on execution, structure, and accountability across teams. 

• Team Player: Collaborates effectively across countries and functions in a matrix organization. 

• Good Communicator: Explains complex processes and results clearly, both orally and in writing. 

What we can offer: 

• Working with and learning from experienced professionals and industry experts across several European countries 

• Good opportunities for career development within a growing and dynamic organization 

• Collaborative and inclusive work environment that values innovation and excellence   

• Competitive compensation and benefits package 

Join Us   

Joining Heimstaden means being part of a team that dreams big, works passionately, and continuously strives for improvement.  
   
We celebrate talent in all its forms and encourage you to apply, even if you don’t meet every qualification listed. Let’s explore together how your unique strengths can contribute to our shared goals.   
Apply today to connect with the People & Culture team to further explore this opportunity!  
 
 

We will initiate conversations with selected candidates prior to the application deadline. 

We know the value of challenging unconscious bias and the importance of focusing on the full potential and competences of each individual. That is why we do not require a cover letter when applying to our positions, and we use testing as a tool in the process.  
 

We conduct background checks as part of our recruitment process.  

For questions, please contact Franco Hurtado at [email protected]  

We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

At Heimstaden, we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.