At Healthcare Australia (HCA), we are united by a shared commitment: driving innovation and excellence in the healthcare sector. As Australia’s largest healthcare workforce provider, we are shaping the future of care through strategic transformation and a relentless focus on improvement.

This is more than just a job — it’s an opportunity to be part of meaningful change that positively impacts patients, clients, and healthcare professionals every day.

Are you a customer service superstar who thrives on speed, problem-solving, and making a real impact?

We have an exciting opportunity for a Customer Service & Rostering Consultant to join our Townsville Nursing team, where you’ll play a pivotal role in ensuring seamless workforce coverage and operational efficiency. This role combines excellent customer service with rostering and recruitment support—keeping healthcare running smoothly every day.

What you’ll do:
Reporting to the Regional Branch Manager, you will take ownership of your desk and priorities while working closely with clients and nursing staff. Your responsibilities include:

• Coordinating and managing high-volume shift requests across multiple healthcare sites
• Providing exceptional customer service to nursing staff and clients
• Supporting recruitment activities: sourcing, screening, interviewing, and engaging nursing candidates
• Assisting with onboarding, credentialing, and workforce planning
• Managing a high volume of inbound and outbound calls daily
• Ensuring shifts are filled efficiently, accurately, and compliantly

This is a fast-paced role perfect for someone who thrives on variety, multitasking, and meeting deadlines in a dynamic environment.

Let’s talk about you!

You have experience in customer service, administration, Recruitment or rostering roles, and are confident managing high call volumes while prioritising tasks effectively. You pay strong attention to detail and ensure accuracy in all data entry tasks. You remain calm under pressure, taking a solutions-focused approach to challenges, and are skilled at building strong, collaborative relationships with clients, staff, and team members.

What’s in it for you:

• Access to a comprehensive rewards and benefits platform
• A day off on your birthday each year
• Ongoing training and career development opportunities
• The chance to be part of a dynamic team where your contribution really matters

If you’re looking for a dynamic, customer-focused admin and rostering role where every day is different and you can make a real impact, we’d love to hear from you!

For more information, contact Renata Lage at [email protected]

Veterans are encouraged to apply. We are committed to embracing diversity and providing a safe, inclusive working environment for all employees.