Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

He aha te tūranga - About the role:   

At Hato Hone St John, we use Salesforce as the primary CRM platform to support a vast range of services from training and donations to supporter engagement and medical alarms. We’re looking for an experienced and certified Salesforce Administrator  to provide hands-on Salesforce administration across Sales Cloud and Service Cloud, so as to support the efficient day to day operation of the platform and identify opportunities for improvement. This is a 12 month fixed term contract.

Responsibilities include:

• Provide Salesforce administration and configuration, so as to support the continuation of day to day business operations.

• Champion and drive platform improvements with the goal to resolve ongoing problems.

• Assist with design and undertake builds and configuration of Salesforce solutions that meet both architectural and business requirements, primarily across Sales Cloud and Service Cloud.

• Run requirements gathering sessions and workshops with stakeholders and translate business needs into clear user stories, process maps and configuration requirements.

• Test your own work and support user acceptance testing.

• Perform data integrity and reconciliation tasks (imports, exports, queries, mass updates).

You’ll also build strong, credible relationships across the organisation, working with colleagues and system users to understand their needs, provide informed advice, and deliver solutions that make a genuine impact.

Ko wai koe - About you:

We are looking for a Salesforce professional who is comfortable working independently in a complex environment and take pride in delivering quality, reliable outcomes.

You’ll bring:

• Salesforce Administrator certification (required) and Advanced Administrator certification or Platform App Builder (desirable).

• Solid hands-on Salesforce administration experience, with a track record of delivering configuration on live projects.

• Strong working knowledge of Sales Cloud and Service Cloud.

• Confidence with flows, the security model, reporting and dashboards and data management.

• Experience with case management, omni-channel or contact centre in Service Cloud (desirable_.

• A highly collaborative team player with a genuine desire to help others succeed.

• Excellent communication skills to be able to explain options and recommend changes to business stakeholders.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 19th July

For further information please contact Lindsey Frankland at [email protected] 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.  

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.