Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.  

He aha te tūranga - About the role: 

Our Customer Experience and Marketing department is responsible for designing and delivering best practice brand, marketing and customer experiences. This encompasses our Brand & Marketing, Customer & Digital Experience Design, Digital Marketing, Corporate Partnerships, and Customer Service Centre teams. 

This role provides high-level administrative support to the General Manager of Customer Experience & Marketing, ensuring the smooth operation of the team and executive function. It plays a key part in managing the GM’s time and priorities, coordinating internal and external communications, and supporting the delivery of team activities, reporting, and projects.

• Provide day-to-day administrative support to the GM, including email and calendar management. 
• Act as first point of contact for the wider team, providing information and support where possible, and escalating as required. 
• Coordinate meetings, events, workshops, and training, including agenda prep, minute-taking, and follow-ups.
• Manage travel bookings and logistics for the GM and broader CX & Marketing team.
• Prepare reports, presentations, correspondence, and assist with departmental projects as needed.
• Monitor and manage purchase orders and invoices to support timely financial processes.
• Build and maintain strong relationships across internal and external stakeholders while ensuring confidentiality.

This is a permanent, part-time position, working 20 hours per week, preferably spread across 5 days. Based at our Auckland offices in Ellerslie and Mt Wellington, hybrid working arrangements are available once confident in the role. 

Ko wai koe - About you:

What you'll bring:

• Proven senior-level administrative experience supporting executive leadership in dynamic environments.
• Strong diary and calendar management skills, with the ability to prioritise and schedule effectively.
• Confident communicator with excellent written and verbal skills, capable of engaging professionally with internal and external stakeholders.
• Ability to work collaboratively across teams, while also being self-motivated and capable of working independently.
• Exceptional organisational and time management skills, with strong attention to detail.
• Experience preparing high-quality reports, presentations, and correspondence.
• Confidence to act on behalf of the General Manager — ensuring their time and focus is optimally allocated by filtering requests and redirecting issues where appropriate.
• Understanding of Te Tiriti o Waitangi and its relevance within health and community settings.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Wednesday 23 2025.

For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.