Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. 

He aha te tūranga - About the role: 

Reporting to the Individual Giving Manager, you will provide exceptional donor care and help to build and maintain strong donor relationships that drive our fundraising success. Some of your key responsibilities will include managing fundraising inboxes, responding to and delegating enquiries from donors, investigating and resolving issues impacting the donor experience, working closely with the customer services team to provide fundraising guidance and support, engaging with donors by making proactive phone calls to strengthen connections and enhance donor retention. Collating, tracking and reporting on donor feedback across multiple channels to amplify the ‘Voice of the Donor’ and enhance the donor experience. 

As this role is deeply donor-focused, you’ll bring a strong customer-centric mindset and the ability to communicate with empathy and clarity.  Your great communication and administrative skills combined with keen attention to detail, strong organisation, and the ability to multitask, will help you thrive in this fast-paced and purpose-driven role.  

Ko wai koe - About you:

To be successful in this role, you will have: 

• Excellent communication and listening skills, both written and verbal
• The ability to prioritise and multi-task effectively, with flexibility to shift priorities to meet business needs
• Strong collaboration skills and the ability to build and maintain positive working relationships
• Adaptability and resilience in a fast-paced, changing environment
• Strong problem-solving skills and the ability to work collaboratively with cross-functional teams to achieve results
• A high level of donor/customer focus and professional attitude, including an excellent telephone manner and experience in handling donor/customers’ enquiries and resolving issues effectively
• Strong time management and organisation skills
• Familiarity with CRM systems (e.g. Salesforce)

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on 6 June 2025

For further information please contact Elena Liang, Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.