At H&M Group, we’re reimagining the in-store experience across our Portfolio Brands – COS, Weekday, & Other Stories, and ARKET. As a Senior Business Expert, you’ll be at the heart of our checkout transformation, driving smart, scalable solutions that blend customer insight, retail operations, and technology. This is your chance to lead change, challenge legacy systems, and shape the future of fashion through innovation. 

Your Responsibilities: 

As a Senior Business Expert, you will: 

• Define and evolve the POS roadmap in alignment with business goals and retail trends. 
• Act as the key link between brands and our tech function – capturing needs, defining requirements, and driving solutions. 
• Facilitate workshops, gather feedback, and ensure alignment across stakeholders. 
• Develop and maintain training materials and support store teams during rollouts. 
• Play a central role in our POS transformation – from requirement setting to implementation. 
• Monitor performance and user feedback to identify improvement opportunities. 
• Stay ahead of retail tech trends and actively drive innovation across all checkout solutions. 

WHO YOU’LL WORK WITH 

You will collaborate with: 

• PB Tech and Central teams, Business Tech counterparts 
• Store operations and central teams across our brands. 
• Program managers and tech stakeholders within our omni initiatives. 

WHO YOU ARE  

We are looking for people with… 

• A bachelor’s degree in business administration, IT, engineering, or equivalent experience in retail. 
• Strong understanding of retail operations and in-store customer experience. 
• Proven experience in business development and innovation. 
• Experience working with cross-functional teams and diverse stakeholders. 
• Familiarity with agile ways of working. 
• Experience with retail POS systems is a plus. 
• Professional proficiency in English. 

And people who are… 

• Strategic thinkers who also enjoy execution. 
• Comfortable with change and keen to improve how we work. 
• Focused on the customer and open to tech-driven solutions. 
• Able to navigate a fast-paced environment and shift priorities when needed. 
• Collaborative and build trust across teams and functions. 
• Curious and contribute with ideas that move us forward. 
• Responsible and solution-oriented, even when things get complex. 
• Motivated by making a real difference in our business. 

This is a full time permanent contract based at our Head Office in Liljeholmen Stockholm.  

If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than the 13/10. Due to data policies, we only accept applications through our career page. 

In this role you will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 4 days per week office presence is required to foster strong collaborations and team work. 

Please note this position is offered on a local contract, therefore you should have the legal right to work in Sweden before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities.   

WHO WE ARE  

At H&M Portfolio Brand we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.    

WHY YOU’LL LOVE WORKING HERE 

We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, H&M Group-based colleagues also receive: 

• 30 days holiday 
• A collective agreement which includes pension and life insurance 
• Wellness benefit 3000kr/year 
• Benify Benefits Portal 

JOIN US 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. 

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.   

We look forward to hearing from you