At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. 

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. 

About the Role

As a Facilities Manager in the Expansion Function, you are responsible for enabling and securing the operations of the multi-brand store portfolio teams by providing qualitative Facility Management services in your assigned area in the US. This role will manage and coordinate all Facility Management suppliers for the assigned store portfolio and collaborate with internal and external stakeholders to manage and run various projects. The Facilities Manager will monitor the status of their store portfolio and plan, budget, forecast and follow-up necessary actions to secure the lifetime of the assets. This role will act as an internal service provider to all Brands, securing a high-quality service in line with expectations on urgency.

This field-based role reports to our Sales Market Construction & Facilities (C&F) Manager and is based out of one of the following cities:

USA: Atlanta (GA), Boston (MA), Charlotte (NC), Chicago (IL), Dallas (TX), Dearborn (MI), Denver (CO), Des Peres (MO), Houston (TX), Irvine (CA), Las Vegas (NV), Los Angeles (CA), Miami (FL), Minneapolis (MN), New York City (NY), Philadelphia (PA), Richmond (VA), San Francisco (CA), Seattle (WA), Secaucus (NJ) or Washington (DC)

A Day in the Life

• Secure the Facility Service delivery to stores and other properties for H&M Group based on the agreed requirements and planned activities
• Source, contract and manage several external Facility service providers
• Ensure contractual compliance for Facility Service delivery from External Service Providers and Landlords by active performance and contract management
• Provide operational input for new stores and rebuilds in order to secure long-term cost and quality levels
• Communicate initiatives and developments for H&M Group which will have an impact on Facility services to stores and other properties
• Work closely with Sales Market C&F Manager to implement the market Facility Strategy and translate into operational activities and actions
• Drive collaboration with other Expansion departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly
• Collaborate with the Regional C&F Specialists in order to optimize your store portfolio’s energy efficiency as well as cost and quality performance
• Create and maintain Facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work
• Secures FM20 projects as needed to secure expected quality through-out portfolio of stores. Including creation of business cases, presenting to the Investment Committee, creating projects in LIMA, execution, and closeout of such projects.
• Works directly with the Facility Project Manager to ensure HVAC & VT assets projects are planned as needed.  
• Monitor the status of your store portfolio, identifying investment needs and take necessary actions to secure the lifetime of the portfolio
• Align all Facility activities with the overall store plan to optimize investments and running costs
• Responsible for the Store portfolio Facility cost budget, based on agreed requirements and planned activities
• Monitor and follow up cost performance based on actual versus budget, including forecasts
• Monitor and follow up quality performance based on predefined quality measures
• Act as internal service provider to all Brands, securing a high-quality service in line with expectations on urgency
• Secure the Health & Safety of staff and customers by working closely with local Security department and act when necessary
• Required domestic travel up to 40% of time

Additional Accountabilities:

• Overview of Facilities budgets, spending and forecasted cost for stores
• Solicits and manages Vendor proposals and invoicing

Who You Are:

• 3-5 years of previous work experience from retail construction, facility management and/or real estate
• Project Management certifications highly desired
• Experience activity based budgeting and operational planning
• Experience managing external suppliers and follow-up on contractual obligations
• Good understanding of the field of Facility Management and the ability to identify risks and opportunities in a retail environment
• Experience working in a role with several stakeholders
• Comfortable managing several stakeholders and various projects and tasks simultaneously
• Ability to prioritize, especially in circumstances where you are put under pressure and with tight deadlines
• Strong communication skills and high sense of urgency, understanding business needs and requirements
• Able to prepare and present budgets and business cases and reporting on cost and quality follow-up

Why You’ll Love Working at H&M 

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability 

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years 

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues 

• We are an inclusive company where you’re encouraged to be yourself at work 

• You will have access to a large global talent community, where career growth and aspirations have no limits 

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community 

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS 

Compensation: salary range is $71,542-$96,581 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: PRO