ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratize quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.  

As the Department Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

For the role of Department Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness. 

What You Need to Succeed:  

Knowledge 

• You understand what makes a great customer experience 

• Prior retail or customer-facing experience  

• Fluent in English  
   

Motivation  

• You enjoy creating a positive work environment and leading a team 

• You are results-focused & enjoy multitasking  

• You enjoy developing yourself & others 
   

Behaviour  

• You contribute to building a well-functioning team and embrace different points of view  

• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience 

• You support others to grow by giving constructive feedback 

• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions  

• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience  

• You are able to prioritise efficiently and adapt to sudden changes  

• You communicate clearly & concisely, actively listening to other perspectives  

• You see opportunities to improve everyday processes  

Past Achievements  

• Experience in driving sales through others  

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.