Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?

As a Digital Experience Manager, your role will be pivotal in optimizing the customer journey across all online channels within JP. You will serve as the foremost authority in this domain, tasked with meticulously mapping the customer journey in alignment with the commercial calendar. Your responsibilities extend to ensuring the seamless consistency of site content across various digital platforms.

You will report to E-commerce manager JP and dotted line to Regional Digital Experience Manager

In addition to these critical tasks, you will spearhead the development of essential functions such as online visual merchandising, digital copywriting, and the insightful analysis of customer behavior through advanced analytics. It will be your responsibility to guarantee that the COS Brand ID is effectively conveyed to customers, alongside delivering comprehensive product information that meets the highest standards of clarity and relevance.

What you will do:

• Build up both short-term and long-term strategies for COS Site that associate with the goals of customer acquisition and retention.
• Lead the DX team to manage overall site calendar for regular site refreshes, seasonal and promotional campaigns on both OS and EC platforms.
• Collaborate within your E-Commerce team to establish a customer journey that drives profitable Ecommerce selling towards the set targets and goals.
• Work closely and cross-functionally with other key online functions such as Digital Marketing and Online Merchandising to initiate local commercial plan to drive online business.
• Co-work with external business partner to follow up on IT development on site and VM.
• Understand the product and marketing focuses from Global and local Merchandising and Marketing Team, and appropriately translate them to site delivery including but not limited to site content, visual communication.
• Understand the online customer’s expectation through behavior & data analysis, and plan for the constant improvement of UX/website functionality by working closely with IT Team.
• Ensure that the COS Japan e-commerce platform stays in line with COS aesthetics, visually balance the collection of products based on commerciality, branding and seasonal trends

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Experienced in web/mobile analytics, metrics gathering, and dashboard reporting
• Advanced proficiency in Google Analytics, Excel, and related data statistical software
• Strong leadership and interpersonal skills
• Proven organizational and decision-making abilities
• Sales-driven and result-oriented
• Customer-centric mindset and willing to learn
• Ability to use own initiative and work as part of the team
• Leadership experience in managing a team is preferred
• Excellent communication on English language skills, both verbal & written

This is a full-time permanent contract based at our COS Japan Office in Tokyo.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this Tokyo based colleagues also receive

• 25% Staff Discount within H&M group
• Commuting fee
• Celebration of Long Service Award
• HIP - H&M Incentive Program for Long service employee
• Childcare / Family Care Leave
• Health checkup
• Wellness benefit (Benefit one)
• Paid leave / Sick leave
• Volunteer benefit
• Opportunity to work with global environment
• Hybrid working – 2days in a week(work from home)

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our offer, approx.3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Japan before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!