It takes a special kind of workplace to make the world’s style more sustainable & fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At Customer Service (CS), we welcome you to be yourself & challenge you to grow. Here, you can learn new skills & discover new talents, inspire people to find their style & discover your own career path and reimagine the future of an entire industry. To help everyone look, feel and do good.

At CS, we contribute to H&M Groups vision and growth by making our customers lives easier. We are a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today CS has around 3500 colleagues globally and has established 16 CS Centres around the world, so far. 

Our Customer Service Center have the following opening hours:

Monday - Friday 08.00-20.00h.

Saturday and Sunday 09.00-17.00h.

Location

Barcelona city center (close to Diagonal metro station).

For our Customer Service Center in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the French language. The employment is full-time with a permanent contract. The start date is planned for 14th of November 2022. We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).

The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:

• Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
• Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

• Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
• Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent French (both spoken and written) is mandatory.
• Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
• Have a positive approach to solving every customer's challenges
• Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
• Have a great personal drive for development in customer service - we are constantly working with ambitious goals

Salary - 20.168 euros gross per year. An extra paid of 10'67 euros gross per hour on Sundays and bank holidays worked.

The contract is full-time (40 hours/week) and includes working hours during evenings and weekends.

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age. 

We encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming workplace where everyone’s individuality is highly valued. When a great mix of people come together and share their knowledge, experience and ideas, we can inspire and attract customers all over the world.

Benefits

 As an H&M employee, some of the perks you can have are:

• Discounts on H&M Group fashion and other trendy products
• Never work on your birthday and still have the day paid for! As well as receive a special discount of 50% off any H&M item
• An office located in the heart of Barcelona with a multilingual work environment
• The possibility to adhere to our unique Hybrid Flex Work setup (working from home and from the office)
• Training and development that supports your professional development
• Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats
• Workplace celebrations and fun events
• More discounts with our Local Benefits Program

Are you ready to make a difference on your own & never stand alone? Send us your CV.