Solutions Architect (Presales)

  • 1590 Rosecrans Ave, Manhattan Beach, CA 90266, USA
  • Employees can work remotely
  • Full-time

Company Description

Guidance, the leading customer centric commerce service provider, lauded by retailers and employees for more than 20 years as one of the best places to work in the United States, continues to add exceptional talent.

Job Description

Guidance seeks an astute, highly credible and collaborative Solutions Architect to provide presales technical and functional support for prospective clients.  You will drive the initial project estimation process, working closely with sales reps and technical architects. As the key technical advisor and advocate for Guidance’s services, the Solutions Architect must be able to:

●      Clearly articulate solutions to business, technology and marketing buyers

●      Identify technical issues to ensure complete customer satisfaction throughout all stages of the sales process

●      Establish and maintain strong, positive relationships with internal teams and clients for the duration of the sale cycle


●      Work with Guidance sales reps and client stakeholders to create project estimates for Magento, Epi/Optimizely, BigCommerce and ShopifyPlus proposals

●      Build and deliver client demos that highlight platform capabilities

●      Respond to functional and technical elements of written RFIs/RFPs

●      Capture and convey client requirements to sales and project teams

●      Improve customer questionnaires and estimation toolsets

●      Build and deliver presentations to executive and non-executive client audiences

●      Document client activities, meetings and decisions in Hubspot

●      Occasional travel – approx. 15%



●      3-5+ years experience in ecommerce technical sales

●      Experience with Magento, Epi/Optimizely, ShopifyPlus, BigCommerce and/or SFCC

●      Attention to detail, ability to multi-task while juggling a variety of projects

●      Self-motivated with a proven track record in ecommerce software/services sales and knowledge of ecommerce platforms.

●     Outstanding presenter, writer and communicator

●      Excellent written and verbal communication, business acumen and presentation skills

●      Bachelor’s degree preferred

Additional Information

All applicants must be a strong fit with Guidance's core values:

  • Honesty, integrity and fairness
  • Respect for individual ability, creativity and diversity
  • Teamwork and open communication
  • Passion and commitment
  • Enjoyment of work and life

About Guidance

Guidance, the global ecommerce leader of Magento, Epi/Optimizely, Shopify Plus and BigCommerce solutions, invites you accelerate, win and evolve. Our renowned technology and creative innovators have shaped ecommerce for 25 years across thousands of mid-market and enterprise brands, manufacturers and retailers in both B2C and B2B. We deliver award-winning customer experiences that outperform the competition and define tomorrow's industry champions. 

If you would like to work with category leaders like FitBit, K-Swiss, Foot Locker, DryBar, James Perse, Travis Mathew, Vince Camuto, Kate Somerville, Hearst Media, we want to meet you.  

Voted one of LA's Best Places to Work six times in eight years, Guidance offers an exceptional culture, team environment, career growth, generous compensation, social clubs, weekly events and an unrivaled reputation. Come join us!

During Covid

  • Work remotely or at home
  • Our office has been closed since 3/13/20


  • Lunches, sodas, snacks, coffee, tea, espresso, hot chocolate, desserts
  • Avoid the commute with our work from anywhere program
  • Ideal location in Silicon Beach with local access to restaurants and services
  • Lunch Lotto events to get you outside with friends at new places
  • Dodgers, Lakers, Kings games
  • Pajama Parties, Star Wars Day, Ice Cream Trucks, Oscar Parties, Valentine's Day Card Design, Murder Mysteries, Sushi Nights, Pirate Day, and other monthly themed events
  • Dog friendly office
  • Massage days
  • Award winning office design
  • Cultcha Club (the designers of fun so you can enjoy yourself)
  • Guidance Green (the caretakers of our planet who make it easy and fun for you to participate)
  • Generous PTO 
  • Outstanding compensation
  • Traditional 401k or Roth IRA
  • Exceptional health, dental, and vision insurance with Flexible Spending Account (FSA)
  • Professional development, certificate courses and coaching programs

Guidance, the leading customer centric commerce service provider, lauded by retailers and employees for more than 20 years as one of the best places to work in the United States, continues to add exceptional talent.

Learn more at   

Guidance is an equal opportunity employer.