Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

About the Opportunity

This role is primarily responsible for the coordinating of maintenance or other facilities services requests and activities and ensuring they are processed efficiently through the CMMS to facilitate effective scheduling of campus maintenance teams.  Work as an effective team member of the Corporate Services team and provide administrative support as directed.

Key Responsibilities

• Provide client support for the Campus Life Facilities Help Desk function, creating and maintaining Service Requests including scheduling in Computerised Maintenance Management System (CMMS) and facilitating an appropriate response to Priority One calls.
• Provide accurate, timely responses and solutions to queries on the general daily operations of Campus Life (Facilities), including monitoring shared email inbox.
• Effective and accurate data entry into corporate systems and local databases including Minor Works projects and Security/Access.
• Schedule, issue and close out work requests in the Computerised Maintenance Management System ensuring all relative fields are completed, coding is accurate and requests allocated efficiently to trades staff.
• Monitor work request inspections and generate monthly CMMS reports, and assist with vendor queries on outstanding items and any other administrative duties as required.
• Process purchase requisitions, and procurement cards (visa or other university cards and charges), and ensure all transactions are performed in accordance with relevant policies and procedures.
• Lead and promote compliance with relevant legislation and University policies and procedures, including equity and health & safety and exhibit good practice in relation to same
• Be a leading example of the principles and values embodied in the University’s Code of Conduct, and behave, act and communicate at all times to reflect fairness, ethics and professionalism.

About you

• Associate Diploma level qualifications and experience in Customer service/Service support and administration, or an equivalent combination of relevant skills, knowledge and experience.

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.

What we can offer

This is fixed term opportunity until 06/03/2026 based at Brisbane South (Nathan).  As Griffith is a multi-site University you may be required to work across other locations.

HEW 4 Salary – base range - $71,827.41 - $75,785.75 + 17% super. Full package range - $84,038.08 - $88,669.34.

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above.
• Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

Closing date: Open until filled.  All applications must be submitted online.