Hoop & Toy, Kensington
Assistant Manager 
Salary - £31,000 - £37,250 + Bonus + Live In

Love hospitality, thrive in a busy environment and want to make every customer’s day?

Located in the heart of Kensington, opposite South Kensington Underground Station, the Hoop & Toy is a historic pub with plenty of character and a fantastic location. With world-famous attractions on our doorstep and customers visiting from across the globe, this is an exciting opportunity for an experienced Assistant Manager to help lead our team and deliver unforgettable hospitality.

We're looking for someone confident, hands-on and passionate about people, who can help drive standards across our three-floor operation and make every visit special.

Why the Hoop & Toy?

This isn't just another London pub. The Hoop & Toy has a fascinating history, a distinctive character and a location that puts us right at the centre of one of London's most popular areas.

We're just a short walk from the museums and attractions that bring visitors to Kensington every day. Our cosy pub serves everything from hearty pies and fish & chips to vegetarian and vegan favourites, alongside live sport on Sky Sports and TNT Sports, live comedy and dedicated meeting and function spaces.

We're also family-friendly and dog-friendly, making us a welcoming stop for all kinds of customers.

For you, that means a varied and rewarding operation where every day brings different people, new opportunities and the chance to make a genuine difference.
 

What's the opportunity?

As Assistant Manager, you'll work closely with the General Manager to help run the pub, lead the team and ensure every customer receives a warm welcome and outstanding service.

With a high level of tourist trade from the nearby Victoria and Albert Museum, Science Museum and Natural History Museum, you'll be helping create experiences that visitors remember long after they've left London.

You'll be responsible for:

• Supporting the General Manager with the day-to-day running of the pub and stepping up in their absence.
• Taking ownership of shifts across our three-floor operation.
• Leading from the front and working alongside the team to deliver exceptional customer service.
• Coaching, motivating and developing the team to achieve their best.
• Creating a welcoming atmosphere for our regulars, tourists, families and visitors from around the world.
• Maintaining high standards across service, cleanliness, safety and compliance.
• Helping drive sales and identifying opportunities to grow the business.
• Making the most of our live sport, comedy performances and function facilities.
• Building strong relationships with customers and encouraging repeat visits.
• Keeping the team organised, motivated and ready to deliver during busy periods.

What we're looking for

We're looking for someone with previous hospitality management experience who enjoys being at the heart of the action and understands what makes great hospitality.

You'll ideally have:

• Previous experience in a hospitality management role.
• Experience working in a busy pub, bar, restaurant or similar environment.
• Strong leadership skills and the confidence to manage a team across a multi-floor operation.
• A hands-on approach, leading by example and supporting your team on the floor.
• Excellent communication skills and a genuine passion for customer service.
• The ability to stay calm, organised and positive during busy shifts.
• Commercial awareness and the drive to help grow the business.
• A passion for creating memorable experiences and going the extra mile for customers.
• The ambition to develop your career with Greene King.

Personal Licence: As this role may involve covering the business in the General Manager's absence, you'll need to be eligible to hold a Personal Licence. You don't need to have one when you apply. If you're successful, Greene King will support you through the process of obtaining your licence.

And there's plenty in it for you...

At Greene King, we're passionate about helping our people build careers they're proud of.

You'll have access to:

• Career development opportunities across Greene King and our family of brands.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% for loved ones across our brands.
• 50% employee discount and 25% for loved ones at Greene King Inns.
• Free Employee Assistance Programme.
• Enhanced family-friendly maternity and paternity support.
• Menopause Friendly Employer.
• Refer a Friend scheme – up to £1,500.
• Wagestream.
• Retail discounts, including savings with Superdrug and Three Mobile.

Greene King is the country's leading pub company and brewer. With over 220 years of history and a 39,000-strong team, we're on a mission to pour happiness into lives and become the pride of great British hospitality.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Bring your experience. Inspire your team. Make every visit memorable at the Hoop & Toy.