Lead the Foundation of a Major Technology Rollout 

The Training Coordinator is responsible for enabling safe, consistent, and sustainable adoption of the PIMS solution across clinics by coordinating the design, governance, and deployment of role-based training aligned to rollout waves and release cycles. 

Working as part of the Change Management function, you will be responsible for ensuring learning content is practical, current, and deployment ready. The role is hands-on during rollout execution, supporting clinics through readiness, go-live, and hyper-care to drive adoption outcomes. 

Key Accountabilities 

Training Strategy & Governance 

• Coordinate a structured intake, prioritisation, and delivery process for training aligned to rollout waves and system releases 

• Define and maintain clear ownership and decision rights across the training lifecycle (intake → design → review → approval → publish → maintain → retire) 

• Ensure all training artefacts comply with L&D standards, templates, and governance requirements prior to release 

• Maintain a forward view of training demand linked to program milestones and deployment schedule 

Learning Design & Content Development 

• Develop and maintain role-based learning content, including:  

• End-user guides 

• Quick reference guides 

• SOP-aligned workflows 

• Role-specific training artefacts 

• Translate clinical and operational workflows into simple, practical, and scalable learning material suitable for national rollout 

• Coordinate Subject Matter Expert review cycles to validate accuracy and alignment to current configuration 

• Continuously improve content based on rollout feedback, defects, and hyper-care insights 

LMS Delivery & Learning Operations 

• Prepare, structure, and deploy training content within the LMS in alignment with rollout waves 

• Ensure learning pathways are complete, accessible, and sequenced to support clinic readiness 

• Track training completion and readiness metrics and escalate risks to rollout timelines 

• Maintain version control and currency of published learning materials 

Site SME Network & Enablement 

• Establish, onboard, and enable a network of Site SMEs aligned to rollout waves 

• Provide structured guidance and support to Site SMEs to ensure consistent local training delivery 

• Act as the central liaison between Site SMEs and the program team to:  

• Surface issues 

• Capture feedback 

• Improve training content and approach 

• Support the transition from central training delivery to site-led capability over time 

Rollout & Hypercare Support 

• Provide hands-on support during rollout, including:  

• Pre-go-live readiness activities 

• On-site/remote training coordination 

• Hypercare support 

• Contribute to rollout readiness assessments and go/no-go inputs 

• Capture lessons learned and feed back into training materials and rollout approach 

PIMS SME Capability 

• Develop and maintain SME-level understanding of Vetera and associated workflows 

• Provide practical guidance to clinics during rollout and hyper-care 

• Support issue triage and escalation by providing informed system and process context 

Skills, Experience & Capabilities 

Essential 

• Experience in training coordination, learning operations, or change enablement within a program or transformation environment 

• Proven ability to develop and deploy training content through LMS platforms 

• Strong stakeholder engagement, communication, and coordination skills across multiple teams 

• Ability to manage competing priorities aligned to rollout schedules and milestones 

Desirable 

• Experience with PIMS or clinical systems (veterinary or healthcare preferred) 

• Experience supporting multi-site or national system rollouts 

• Familiarity with structured change and enablement approaches 

Success Measures 

• Clinics meet training completion and readiness thresholds prior to go-live 

• Training content is current, governed, and aligned to system configuration at each rollout wave 

• Site SME network is active, capable, and supporting local adoption 

• Post-go-live adoption is sustained with reduced reliance on central support 

Additional Notes 

This role operates within a fast-paced rollout environment and requires flexibility to support deployment activities and evolving program priorities. 
The position description is not exhaustive; additional reasonable duties may be required in line with program needs. 

Bonus experience 

• Exposure to Agile or sprint-based delivery environments 

• Experience supporting large transformation or deployment programs  

Why Join the PIMS Program? 

This is a unique opportunity to lead a critical component of a national transformation program, ensuring technology is delivered right the first time. 

You’ll gain: 

• A high-impact role with visible outcomes across clinic operations 

• Experience delivering infrastructure at scale across multiple sites 

• The opportunity to build and embed a long-term support model 

• A collaborative environment across project, IT and operational teams 

Interested? 

If you’re passionate about delivering seamless rollouts, enabling teams through technology, and building scalable support solutions, we’d love to hear from you. 

#GPWC