About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Manado Rental Team is an established, tightly-knit group responsible for running our vehicle operations and supporting Grab drivers throughout the region. We are responsible for managing all local budgets and hitting our targets by collaborating closely across our Sales, Fleet, and Productivity departments. By working together as one united front, we ensure our daily operations run smoothly and our drivers always have the dependable backing they need to succeed.

Get to Know the Role

We are seeking a dynamic and Rental City Operation Lead to oversee the daily operations of our rental facility in Manado, Indonesia. In this leadership role, you will be responsible for managing all operational aspects of the location, ensuring exceptional service delivery. Reporting to the Manager, you will work onsite in our Manado Office.

The Critical Tasks You Will Perform

• Lead, manage the operational team to achieve performance targets and maintain high service standards
• Oversee daily rental operations, including vehicle allocation, maintenance scheduling, customer transactions, and inventory management
• Monitor KPIs to identify trends, inefficiencies, and opportunities for improvement
• Manage budgets, control costs, and ensure financial targets are met while maintaining service quality
• Develop and implement operational policies, procedures, and best practices to streamline workflows and ensure compliance with company policies and local regulations
• Address operational challenges and customer escalations
• Build strong relationships with customers, stakeholders, and business partners to support business growth

What Essential Skills You Will Need

• 2 years experience operations management in the rental, automotive, or fleet management industry
• Preferably has demonstrated leadership experience managing and motivating teams
• Experience with rental operations, including vehicle management, and customer service protocols
• Proficiency in financial management, budgeting, and performance analysis
• Proven analytical and problem solving skills
• Capability to converse in English on conversational level

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.