About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know our Team

GrabFood Commercial is a team responsible for growing existing partners' business. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!

Get to know the Role

We are looking for a dynamic and experienced Account Manager to help us build strategic relationships with high-profile merchants and increase revenue. You will involve establishing and nurturing business relationships with our existing, prospective top merchants to spur growth in GrabFood.

We're looking for experts to operate, move fast, and most importantly, things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing takes to win. If this sounds like you – read on!

This position will be reporting to Lead.

The Critical Task you will Perform

• Engage our merchants and listen to their needs, feedback, and stay in close communications. Apply a proactive and understand the needs of our partners and provide solutions that lead to profitable business growth.
• Create a compelling campaign by applying co-marketing partnership with our partners to bring value to our customers, which also improve more values back to our partners
• Ensure the partners are growing with Grab. Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Work with markets S&P, Growth, Marketing and Operation teams to make sure merchants have the best possible experience.
• Collaboration and Synergy: Build deeper relationships with partners by collaborating in other areas such as OVO, GrabExpress and Grab For Business. You will identify synergetic opportunities which could benefit both Grab and our merchants in the long run.

What Essential Skills you will Need

• Minimum of 2+ years of experience of Sales Business Development, Account Management, financial services, or startup/tech industry.
• Experienced in handling and dealing with partners (account management experience)
• An experience driving revenue through partnerships
• Experience discerning whether a prospect is a good fit for a product based on discovery conversations, comfortable with analyzing data to make decisions
• Experience balancing multiple sales opportunities
• Experience in managing people and partner experience. Understand how to build processes with Experience establishing communication and engagement with prospects
• Proficient in English communications
• Experience with the on-demand delivery space, and food delivery in particular
• Experience establishing communication and engagement with prospects

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.