Life at Grab

• At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team

• Grab Identity is a growing team responsible for growing Identity solutions in the Grab ecosystem. We make an impact by making critical decisions to serve the legitimacy of all our customers within the Grab ecosystem and provide the most seamless experience for our customers. If this excites you, you should join our team!

Get to know the Role

• This role will be the key person to manage Identity especially on eKYC process performance seamlessly and comply with the regulatory requirements. You will work closely within the eKYC team and across the relevant teams to take our eKYC experience to the next level. 

• We believe a successful candidate is detail-oriented, result-oriented, and has good stakeholder management skills, but if you think you have what it takes, we’d love to hear from you either way.

The Critical Task you will Perform

• Oversee and drive projects to expand Identity solutions within Grab, from idea development to independent execution with stakeholder collaboration.
• Work with eKYC business owners, product teams, AML teams, and other stakeholders to define and implement controls and regulatory requirements.
• Identify and implement improvements to boost customer experience, support growth, and streamline operations.
• Use data to evaluate the effectiveness of controls and support ongoing process enhancements.
• Ensure controls remain compliant with regulations through periodic reviews and collaborate with FP&A to manage P&L tracking.

What Essentials Skill you will Need

• Essential skills include 3 years of experience in consulting, operations management, financial services, or the start-up/tech industry.

• Show initiative as an independent learner who takes ownership of tasks and challenges.

• Possess strong analytical abilities and comfort with data analysis for decision-making.

• Exhibit excellent English communication skills, experience in managing people and stakeholders, and a strong understanding of process building with attention to detail.

• Experience with SQL

Our Commitment

• We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.