Quality Assurance Specialist (Consumer Lending Loan Processor)

  • Full-time

Company Description

70 something year old organization looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious inquiries only, please.

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you’ll fall in love with us.

                                                        -Greater Texas

Job Description

What's in it for you as a Quality Assurance Specialist:

  • Demonstrate your adaptability and eagerness to embrace fresh opportunities.
  • Further your personal and professional growth.

The basics of a Quality Assurance Specialist:

  • Can be located at HQ or Aggieland
  • Hybrid position
  • Schedule: Monday - Friday 8:00 am - 5:00 pm

What you'll do as a Quality Assurance Specialist:

  • Prepare and process consumer loan documents to ensure accuracy and compliance with underwriting guidelines. 
  • Provide information, answer questions, and deliver top-tier service to internal staff, members, and vendors through all delivery channels.
  • Manage assigned loan queue in an efficient and timely manner, meeting department SLAs.
  • Ensure that liens are perfected on all collateralized loans.
  • Assist Loan Officers in obtaining member info and entering data into the loan system.
  • Assist with title work, incomplete files, and paid loans.
  • Complete compliance and career development training as assigned.
  • Other duties as assigned.

Qualifications

Must haves for a Quality Assurance Specialist:

  • 1+ years' experience in Customer Service or Document Management
  • High School Degree
  • Nationwide Mortgage Licensing System (NMLS) certification is required within 6 months of employment.

Nice to haves for a Quality Assurance Specialist:

  • Credit Union or Banking experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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