Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we build software that’s fast, reliable, and refreshingly intuitive. As a Staff Engineer – Backend, you’ll play a pivotal role in defining how we architect, scale, and evolve systems that serve millions globally. You’ll go beyond code—you’ll shape system architecture, influence backend direction across teams, and mentor engineers to push the boundaries of what good engineering looks like.

This is a high-impact role for an engineer who’s obsessed with clean architecture, can go deep on time and space complexity, and thrives in solving hard problems with elegance and clarity.

Responsibilities

• Design, develop, and scale distributed backend systems that are fault-tolerant and extensible.
• Own complex modules end-to-end: from architecture to deployment to monitoring.
• Define and enforce best practices in API design, data modeling, and service modularity.
• Drive optimized code across teams—measurable in performance and maintainability.
• Perform deep dives into production issues and lead root cause analysis with precision.
• Influence cross-team architecture decisions and own long-term technical direction.
• Collaborate with PMs and other engineering leads to shape backend strategy.
• Coach and mentor engineers on design patterns, OOPS principles, and clean coding habits.
• Contribute to system-level performance, availability (targeting 99.99%+ uptime), and security.

Requirements

• 9 to 12 years of experience in backend product development.
• Proven experience building and scaling high-throughput distributed systems.
• Strong grasp of data structures, algorithms, and time/space optimization techniques.
• Expertise in Java (or equivalent), with real-world experience in building production APIs.
• Solid understanding of system design (HLD & LLD) and architectural trade-offs.
• Experience with CI/CD, observability, and cloud-native deployments (AWS/GCP).
• Strong debugging skills, especially in handling live issues under pressure.
• You’ve led architecture reviews, built reusable backend components, and improved code health across teams.

• Degree in Computer Science, Engineering, or related field.
• You’ve influenced architecture at scale, and your code powers real products.
• Familiarity with caching, queuing systems, microservices, and database sharding.
• You lead by example—in communication, in mentoring, and in technical rigor.
• You’re deeply collaborative and thrive in a culture of continuous learning and ownership.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.