Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

About the Role:

The Talent Management Team is in an exciting phase of designing, building, and evolving initiatives that align with our People Strategy to foster a high-performance culture. This role will be instrumental in driving employee listening, performance management, and leadership development programs that support talent growth, engagement, and organizational effectiveness.

As a Lead, Talent Management, you will own and enhance critical programs that capture, develop, and assess performance while integrating continuous employee feedback to inform strategic decision-making. You will collaborate closely with People Analytics, HR Business Partners, and Leadership Teams to translate insights into actionable talent initiatives. 

If you’re passionate about driving people-focused strategies and making a measurable impact, we’d love to hear from you!

Key Responsibilities:

Employee Listening & Insights:

• Lead the implementation and ongoing management of Peakon to continuously capture employee sentiment and engagement.

• Partner with People Analytics to analyze survey data, identify trends, and generate insights that drive Talent Management, Development, and Engagement initiatives.

• Present findings and recommendations to HR and business leaders to enhance the employee experience.

Performance Management & Enablement:

• Oversee and continuously improve the performance management framework, ensuring alignment with business strategy and organizational goals.

• Provide guidance and enablement to managers and employees on performance feedback, coaching, goal-setting, and career development.

• Implement and refine programs that foster a culture of continuous feedback and high performance.

• Enablement & Talent Growth:

• Design and facilitate leadership and high-performing teams discussion forums, in-house podcasts, and learning experiences to strengthen employee and people manager capabilities across the organization.

• Ensure enablement programs are data-informed, leveraging insights from employee listening tools and engagement surveys.

• Strategic Talent Programs & HR Initiatives:

• Contribute to the ongoing maturity and expansion of the Talent Management function, executing ad-hoc programs that enhance employee engagement, performance, and career growth.

• Partner with HRBPs, L&D, Portfolio Management teams to integrate Talent Management strategies into broader HR initiatives.

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• Support the execution of talent reviews, succession planning, and career development initiatives in collaboration with key stakeholders.

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.

• 5 - 7 years of experience in Talent Management, HR, or related functions with a focus on employee listening, performance management, and leadership development.

• Strong expertise in survey design, employee engagement analytics, and talent data interpretation to drive HR decision-making.

• Experience with Peakon or similar employee listening platforms is highly preferred.

• Deep understanding of performance management frameworks, including goal-setting, coaching, and feedback processes.

• Exceptional communication, facilitation, and stakeholder management skills, with the ability to influence and drive cross-functional collaboration.
  Strong analytical and problem-solving skills, with the ability to leverage data insights to shape talent strategies.

• Experience with Workday or other HRIS systems is a plus.

• Program Management & Implementation

• Excellent Communication

• Relationship Building & Stakeholder Engagement

• Facilitation & Leadership Enablement

• Talent & Performance Strategy Execution

• Data Insights Interpretation

• HR Technology (Peakon, Workday or similar systems) is a plus

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.