Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg, and has been a Built-In Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for the Best Feature Set, Best Value for the Price and Best Relationship. 

This Sales Development Representative (SDR) role will support Device42, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance. 

We are looking for a Sales Development Representative to join our team. As an SDR, your primary responsibility is to reach out, make calls, and send emails to contacts that qualify as potential users and buyers of Device42 software. You will uncover sales opportunities and set qualified meetings for the Account Executives in territories as assigned. You'll utilize new and existing sources of leads to contact prospects, via phone and email, to uncover, develop, and qualify current and future initiatives, to develop pipeline/qualified sales opportunities for our Account Executives. 

What you'll do: 

• Upon receipt of inbound leads, perform the necessary qualification to create follow-up meetings for the sales organization
• Generate qualified leads through cold-calling and other prospecting techniques, to a targeted database, and effectively transition them into strong sales opportunities for the external sales team 
• Understand and effectively communicate the Device42 value proposition and targeted message
• Maintain an awareness of accounts and industries as part of general prospecting practices
• Meet or exceed assigned targets, while adhering to all company requirements 

Please note this is an in-office role with onsite expectations of 5days/ week from our Denver, CO office 

• 0-2+ years experience in sales, marketing, administrative role, or relevant experience 
• Demonstrated track record of exceeding quotas against targets 
• The attitude of a creative thinker: dynamic, high-energy, self-motivated
• Ability to be articulate, confident, and a personable team player
• Excellent written and verbal communication skills
• Experience producing high daily call volume 
• Proven, proactive self-starter with the capability to take ownership
• Ability to operate in a highly driven environment 

This role is based in the Denver Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package

$51,000 - $65,000 Base Salary + commission 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.