About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

We are looking for a skilled and experienced Revenue Accounting Manager to join our team. In this role, you will play a critical role in ensuring the accuracy, integrity and the effectiveness of the Partner Commissions process in addition to the core revenue accounting function. Your primary responsibility will be to manage the Partner Commissions function along with supporting the revenue accounting team with monthly the book close process and driving projects.

Key Responsibilities

Accounting responsibilities:

• Develop and implement revenue accounting process improvements in the area of partner revenue accounting in alignment with US GAAP and revenue recognition principles.

• Manage the partner revenue accounting team and ensure accurate and timely financial reporting.

• Own the process of preparation and review of workpapers supporting accounting, reporting & disclosures related to partner revenue, costs and capitalized commissions.

• Ensure compliance with accounting standards and internal policies and procedures.

• Maintain internal controls and evaluate compliance with the company’s accounting process, conformance with controls and ASC 606.

Operational responsibilities:

• Manage the partner commissions process as the operational lead for all related transactional activities including commission structure, partner contracting and commission payments.

• Ensure monthly commission payments occur accurately and  timely.

• Collaborate with the Partner Sales organization on various initiatives and process improvements

• Identify and drive upstream process improvements to ensure a high level of data integrity within the Sales CRM tool.

• Prepare ad-hoc analysis  requests and special projects as needed..

• Collaborate with various cross-functional teams across the company on projects and process improvements.

Qualifications

• Chartered Accountant, with Big 4 accounting experience

• Work experience of 7+ years; with a background in SOX/ICFR control frameworks and experience with People management.

• Strong working knowledge of US GAAP revenue recognition principles and related accounting standards (ASC 606)

• Ability to adapt to a fast-paced and dynamic work environment. 

• Excellent analytical skills, with the ability to identify risks, analyze complex data, and provide practical recommendations.

• Detail-oriented problem solver who can think creatively to develop and drive process improvements

• Strong communication skills required, both written and verbal.

• Strong work ethic & are eager to learn within a fast paced environment

• Excellent organization skills and ability to manage multiple changing priorities along with day-to-day responsibilities

• Leader who can motivate and inspire a team

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.