Manager - Business Development
- Full-time
- Function: Sales & Business Development(GTM)
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Drive all aspects of inbound and outbound sales development, collaborate with cross-functional teams, train and motivate the Business Development Manager team to create and qualify opportunities for the high-velocity sales engine
Work with sales managers and sales representatives to understand and align with regional territory plans
Ensure a tight feedback loop with the sales departments to ensure proper qualification, lead quality, and appropriate follow-up
Train, mentor and lead a team of Business Development Managers (BDMs) with the support of a team leader.
Ensure BDMs develop and maintain effective time management to maximize productivity, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect types
Conduct weekly meetings and 1/1s to keep teams tracking towards goals to exceed targets
Provide detailed analysis and reporting on team’s performance by tracking key data points such as qualification and conversion rates as well as providing forecasts to sales leadership based on performance and historical trends
Work along with Marketing teams to define campaign strategies and ensure the success of campaigns and provide feedback and recommendations on marketing efforts from real-world interactions with prospects and customers
Keep up with industry trends and the best methodologies, including utilization of new technology and web resources
Build and maintain a strong team in collaboration with the talent acquisition team
Qualifications
You bring 3+ years of experience in building and growing high performing business development / sales teams in a SaaS environment
Proven track record of setting up and executing successful inbound and outbound playbooks tailored to the UKI markets.
Knowledge in LinkedIn social selling techniques
Proven track record of success and ability to work in a fast-paced hyper growth international environment.
Leveraging KPIs to drive performance and streamline processes for efficiency
Great communication skills (positive and energetic, excellent listening skills, strong writing skills, team-player, people management, hands-on leadership style)
Ability to think strategically, but also exceptional attention to detail in execution.
Translates detailed data into concise, relevant insights for senior management
Fluency in English
Additional Information
These are some benefits you can expect from us in return:
Great opportunity to build a UKI team of BDMs in a fast-paced global growth Company
Flexible career development path within an international environment
A fun startup work environment in London
Work closely with inspiring, supportive and interesting colleagues
An experienced executive team of managers and experts
Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
Weekly lunch ordered via Feedr app
Company funded Life & Long-Term Disability insurance
Free yoga classes twice a week
Cycle to work Scheme
Company Funded Employee Assistance Program (EAP) for both you and your family
25 days annual Paid-Time-Off (PTO)
Discounted Tax Support Services
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.