Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

The Solution Engineering team is the first technical touch point for all our prospects and they are responsible for the following:

• Understand the Freshworks suite of products in depth.
• Work with prospects to understand their business needs and pain points.
• Configure and deliver demos to potential prospects and assist them in technical queries.
• Work on solutioning/resolving use cases with seasoned folks from their team.
• Partner with Sales, Customer Success and Product teams effectively.
• Work closely and assist the senior Solution Engineers to effectively configure demos.
• Monitor the chat/ticket queue to answer all queries from trial sign-ups.

People who like to play a consultative role and understand business problems, and then translate that into technical solutions will be best suited for this role.

The SE org is divided into multiple regions – Australia and New Zealand, India, Middle East and Africa, UK, Europe, US and each team works in the time zone of the customers they serve. This role will require you to mandatorily work in any of these shifts.

What we look for in candidates:

• Clear, concise and effective written and oral communication skills.
• Adaptability as the job role changes. 
• Strong team ethos, with the ability to support the team and adapt to evolving job roles and responsibilities.
• Empathy towards customers and understanding their needs.
• Ability to thrive in a fast-paced performance-driven environment.
• Interest, curiosity, and openness to learning new technologies.
• Flexibility in working in different shifts/regions/markets.
• High degree of autonomy and being a strong team player with the ability to work collaboratively across functions.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.