Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks is looking to hire an  IT Engineer to support the rapidly growing user base in our US Operations. You will provide desktop, infrastructure, and network support in this role.

• Manage and deploy corporate PCs/Macs (new hardware configuration, image maintenance, diagnosis, and repair, coordinate warranty repairs)
• Manage local network infrastructure
• Work with global IT team in a “follow the sun” support model
• General IT-related tasks, including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
• Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in managing hosted IT applications (Google Apps, intranet, etc.)
• Evaluate and recommend information technologies and applications
• Ensuring that AV hardware and software is prepared to meet the organization's needs.
• Utilizes standard corporate tools to record change and problem activities for tracking purposes.
• Assist in troubleshooting network issues and provide technical support to end-users.
• Provide support and troubleshooting to resolve issues according to the Organization Incident & Change Management Process
• Troubleshoot network issues related to Routers, Switches, WiFi Controllers, Access points, Load Balancers, and Firewalls.

• Minimum 5+ years in an IT desktop, support, administrator, or similar role
• Four-year degree in Computer Science/Information Technology or a related discipline
• Deep experience with MS Windows and Mac OS
• Experienced with Palo Alto Network Topology
• Experience with Slack, GSuite, Office365, AD, and Zoom 
• PC/Mac hardware repair, troubleshooting
• Ability to install, upgrade, troubleshoot, and maintain all types of software
• Excellent verbal and interpersonal skills
• Extreme customer focus
• Highly motivated individual with experience getting things done in a fast-paced environment.
• Knowledge of network protocols and technologies, including TCP/IP, VLAN, VPN, and wireless networking.
• Experience with network monitoring and analysis tools.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.