About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

We seek an experienced leader to serve as the Senior Manager of Strategic
Partnerships - Government Sector, orchestrating strategic collaborations
within the intricate landscape of the Indian Public Sector. This is a Senior
Leader Role open to executive levels with minimum 15 years of relevant
experience.
Key Responsibilities:
1. Strategic Leadership:
Member of the Freshworks Indian Public Sector Leadership
Team, to bring a strong track record of managing multi-million
dollar partner portfolios in the Indian Public Sector and
Government vertical.
Personally nurture executive relationships with key
government focused partners, ensuring successful revenue
partnerships to serve the Public Sector objectives.
Must have significant experience previously, in a similar
leadership role serving the Public Sector and Government
vertical with a Software and/or IT Services company managing
Channel Resellers/Distributor/VAR Partners.
2. Partnership Management:
Develop and execute a comprehensive channel strategy
focused on building a strong ecosystem of channel partners to
lead the sales and delivery of Freshwork’s Solutions within the
Indian Public Sector.
Identify and onboard strategic partners aligned with
organizational goals, ensuring a well-rounded partner
ecosystem.
Understand and support our Partners within the Partner
Program guidelines including Joint Business Planning, Territory
Planning, Opportunity and Sales Reviews, and Marketing and
Pipeline programs with the Partner.
Manage the Identification and Recruitment of our Channel
Partner ecosystem.
3. Business Development:
Lead the identification of new business opportunities and drive
revenue growth through effective collaboration with partners.
Develop and implement sales strategies to penetrate target
markets, leveraging existing relationships and creating new
ones.

4. Stakeholder Engagement:
Cultivate and maintain relationships with key stakeholders in
the Indian Public Sector, including government officials,
agencies, and other relevant entities.
Act as the primary point of contact for partners, addressing
their needs and concerns while ensuring alignment with
organizational objectives.
5. Market Intelligence:
Stay abreast of industry trends, government policies, and
market dynamics affecting the Public Sector in India.
Utilize market intelligence to identify opportunities and risks,
adapting strategies accordingly.
6. Team Leadership:
Foster a culture of collaboration, innovation, and continuous
improvement within the team.
7. Performance Metrics and Reporting:
Define and track key performance indicators (KPIs) to measure
the success of channel programs.
Provide regular, insightful reports to senior leadership on
channel performance, highlighting achievements and areas for
improvement.

Qualifications:
Master's degree in [relevant field]; MBA preferred.
Proven track record of 15+ years Channel Sales in Government and
Public Sector in India with Leading Software and/or IT companies.
Executive-level roles of Software Sales through Channel Partners
with Channel Resellers, Distributors, and VARs focused in
government sector sales.
Deep understanding of the intricate regulatory and procurement
landscape within the Indian Public Sector.
Exceptional negotiation and diplomacy skills, with a history of
securing high-value, strategic partnerships specifically within
government sector.
Visionary leadership style, capable of navigating a start-up team
and subject matter expert in the organization towards operations in
the public sector.
Benefits:
Highly competitive executive compensation package.
Exclusive access to leadership development programs.
Elite health and wellness benefits.
Membership to prestigious public sector forums and events.

This role is designed for seasoned leaders only with a
track record of influencing government partnerships at the highest level. If
you possess the rare combination of strategic acumen, executive presence, and a profound understanding of public sector dynamics,
submit your application to [email address]. Only candidates
demonstrating exceptional qualifications and experience in government
partnerships will be considered for this exclusive opportunity.
Freshworks is not just an employer; it's a commitment to excellence in
shaping the future of Citizen, Government, and Public Service
Engagement in India. Join us only if you're ready to redefine what's
possible for the Public Sector through strategic partnerships

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.