About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Freshworks is looking for a Localization Specialist to manage the day-to-day running of localization projects for our Demand Generation campaigns. As a Localization Specialist, you will be responsible for multilingual marketing content projects in a fast-paced and dynamic environment, reporting to the Head of Localization in the Global Brand & Digital Experience team. 

The ideal candidate will have experience working in Localization and international Demand Generation Marketing.  

Key Responsibilities:

• Responsible for setting up, managing, and delivering localized Demand Generation Marketing content, including pillar assets such as ebooks and reports, as well as supporting content such as landing pages, email campaigns, digital advertising and video
• Participate in regular meetings with stakeholders across the marketing organization
• Ensure timely delivery of project deadlines
• Prepare content for localization and provide agencies with clear briefs, content and project deadlines
• Maintain working relationships with agencies and other vendors
• Report on progress of each project and anticipate bottlenecks and re-prioritize accordingly
• Manage and create glossaries, briefs and LQA reports 
• Submit and manage projects in our Translation Management System
• Apply l10n, t9n and i18n best practices

• 3+ years experience in roles focused on international marketing, localization, content marketing and/or demand generation
• Specific experience in Translation Management Systems, such as XTM, Smartling and Phrase
• Experience working in Computer-Assisted Translation (CAT) Tools
• Experience working with Language Service Providers (LSP) and Subject-Matter Experts (SME)
• Knowledge of l10n, t9n and i18n best practices and processes
• Knowledge Linguistic Quality Assurance best practices (LQA) 
• Basic experience in design tools like Figma, Sketch, Adobe Creative Cloud, etc.
• Some experience working in content management systems (CMS) like Drupal, WordPress, Contentful, Adobe Experience Manager, etc.   
• Strong written and verbal communication. 
• Proven ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines
• Proficiency in one or more languages in addition to English.
• Basic experience with project management tools such as Hive, Wrike or Monday.
• Bachelor’s Degree (or equivalent)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.