Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

The Senior Director of Enterprise Applications, reporting to the CIO, will lead and have overarching responsibility for Freshworks’ Back Office Business Applications landscape which consists of a portfolio of business applications supporting our Finance, HR and Legal functions. You will lead an expanding global team of business analysts, developers, program managers and people managers who deliver and manage various SaaS business solutions for our business users.  

RESPONSIBILITIES

• Create the vision and strategy for our enterprise architecture, including integration, automation, and data governance
• Manage the deployment and maintenance of all business related systems which includes the ERP, HRIS, and associated connected applications.
• Partner with business and operational leaders in Finance, HR, Legal functions to redesign and automate business processes to ensure all processes can scale
• Develop careers and leaders across the team using growth development plans, coaching, and mentorship, with a focus on technical and non-technical professional development
• Be seen as a technical thought leader both inside and outside the company
• Drive the implementation of processes that enable SOX compliance
• Build and develop an application automation team that will improve efficiency in our business applications and also be a hub for automation across other programs and platforms

• Bachelor's degree in business administration or a technology-related field, or equivalent work or education-related experience.
• Minimum of 15 years of experience in a leadership role managing business applications in a predominantly SaaS first environment
• Experience working with cross-team/matrixed organizations influencing multiple stakeholders across the organization
• Proven experience in delivering enterprise solutions that scale, perform, and deliver great end user digital experiences
• Demonstrated history of building and leading successful global and remote teams, and developing people through coaching and mentoring
• Adept at influencing business partners and creating frameworks where business users can safely and effectively create automation that delivers business results.
• Strong verbal, written, and visual communication and presentation skills with proven executive level engagement.
• Experience deploying and managing various SaaS business applications such as NetSuite, Workday, Zoura, and web content management platforms.
• Must be able to effectively liaise with internal direct reports and senior management as well as external customers, clients, partners, and stakeholders.
• Must be a critical thinker, with strong problem-solving skills.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.