About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

• Engagement in all big deals that are critical to the firm to ensure a 100% win rate. 
• Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product, etc.) for business friendly resolution. 
• Negotiation and finalization of contracts with customers/Sales (calls/emails)
• Funnel feedback from customers and the region on industry standards and best practices
• Build custom pricing models where needed. 
• Discount assessments/approvals. 
• Governance of signed customer contracts 
• Ensuring compliance with Freshworks’ compliance and information security guidelines 
• Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation. 
• Be the ‘go to’ team/individual for our GTM teams, enabling them to successfully engage customers and drive business growth. 

• Have a Bachelor's degree
• Any prior experience in contract negotiation/management will be a plus.
• Be detail-oriented with excellent written and verbal communication skills
• Need to be able to think out of the box and solve creative ways to drive deals to closure. 
• An entrepreneurial mindset and overall interest in business, particularly SaaS and product selling is an absolute plus. 
• Given the many stakeholders one has to work with, a person having exceptional interpersonal skills is essential. 
• Demonstrate a strong sense of urgency and have the ability to meet deadlines in a fast-moving environment.
• Be willing to work a shift patterns that aligns with our US Teams (6 PM - 3 AM IST OR 8 PM - 5 AM IST)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.