Full time - Berlin - onsite

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

• Reporting into our global commercial team with the EU market focus
• Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets
• Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously
• Define and execute on plans and meet and exceed your role-based goals
• Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
• Help to continuously improve our internal and external processes
• Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives
• Become an advocate for our brand and an expert in customer service and CRM
• Provide regular reporting of pipeline status and conduct forecasting exercises

• Bachelor or Master degree is desirable
• First experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments.
• Cloud software sales experience is a plus
• Experience with the German Market
• Fast-learner driven to action, passionate about sales, customer service and CRM tools
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator
• Ability to thrive in a fast-paced globally-dispersed work environment
• Native level written and oral communication skills in German and ideally also French.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.