About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

We are looking for an Executive - Subscriptions & Billing who will work cross-functionally across all members of the business to support Subscription Management and Invoicing Support to all customers of Freshworks.

About the team

The Subscription and Billing (S&B) team manages the activation and invoicing lifecycle of Freshworks Products. S&B Agents are expected to learn the product, agent, platform, and add-on billing SKUs ensure the right SKUs are set up for each subscription, add/amend subscriptions as per customer/AM/CSM requests in line with Sales Finance Policy, participate in projects under S&B to enhance Billing and other allied applications & ensure analysis of customer queries and resolve the issue promptly and appropriately.

Below are the job responsibilites.

• Read / Review the contracts / SOF and generate invoices accurately and in a timely manner.
• Follow up with Internal / External stakeholders on missing information
• Respond to customer queries received via emails, phone calls, tickets and other modes of
• communication
• Responsible for the month-on-month revenue generation by processing deals.
• Assist the team in day-to-day activities from process and policy standpoints.
• Provide best-in-class customer service with first-time-right resolution
• Assist month-end and close activities for Financial Reporting/MIS

• 1 to 4 years of experience in Billing, O2C or Finance related activities.Good communication skills (written and oral).
• Working knowledge of MS Office products.
• Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.
• Skilled in negotiation & problem-solving
• Willing to learn and open to working in a 24/7 operational environment with rotational shifts

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.