Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Allbirds, BlueNile, Bridgestone, Databricks, Klarna, NHS, OfficeMax and PhonePe.

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite) and Freshteam (HR Management System for growing teams).

Freshworks is seeking a Senior Copy Editor to lead an organization-wide effort to establish and enforce new copy style standards for content on the Freshworks.com domain. This includes all website copy, our blog and editorial thought leadership platform, demand-gen and campaign copy, and other related assets.

As the copy chief for the brand marketing team, you’ll work with the editor in chief and others to complete two main objectives: first, to define and draft a Freshworks copy style guide that can be distributed to and implemented by multiple teams in marketing, sales, communications and other functions; second, to help build and manage a small team of copy editors that can integrate quality control into the brand team’s editorial and marketing calendars.

Essential Duties and Responsibilities:

• Draft and implement a definitive copy style guide for Freshworks, using best practice knowledge of other style guides
• Copyedit article drafts, white papers, e-books, website copy, and other digital content assets for the brand team and other groups
• Present, explain, and socialize the new copy standards to multiple teams and stakeholders
• Establish efficient workflows and communication protocols for copyediting in our overall production process

This role will be hybrid from our San Mateo, CA (HQ) location.

Required Skills / Experience / Competencies:

• 7+ years experience copy editing in a professional newsroom or brand publishing environment
• Deep familiarity with industry-standard copy standards and references, such as AP Stylebook, the Chicago Manual of Style, and common derivations/customizations of each.
• Experience managing other copy editors, freelance or in-house
• Enthusiasm working in a highly collaborative, hands-on role with an extended team of editors, writers, marketers, and strategists.
• Hands-on expertise with digital CMS platforms, content analytics, and other modern editorial tools needed to build and scale efficient, high-performing content operations.
• Proven and reliable project management, collaboration, and communication skills.

The annual OTE range for this position is $168,000 - $210,000+

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.