At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales and support to ensure that word gets out to people and they get to see what you are building.

Responsibilities:

● Lead team in developing and implementing product vision and strategy.
● Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.
● Implements usage tracking and analyze patterns to validate new feature requirements.
● Have strong solution skills in translating customer needs to product functionalities.
● Work with the leadership team in planning the product roadmap.
● Convert ideas to prototypes and demonstrate them to the key partners.
● Coordinate with the engineering team to plan and deliver features on time.
● Represent company in product or domain specific conferences and events.
● Stay on top of the market and competitions.
● Act like an owner for the success of your product.

● Six or more years experience in product management or similar role
● A people friendly person with extraordinary organizational and leadership skills
● Have strong presentation skills
● Ability to think creative and solve problem
● Familiarity in agile development framework will be preferable.
● Extensive experience working with design and engineering teams
● Prior experience in development or program management will be a plus

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.