About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

Key Responsibilities
 

• Lead the incentive compensation design-to-deployment process including working with executive leaders to understand strategic business objectives, assessing the success of current incentives, proposing new incentive designs, securing final decisions and approvals, and communicating new incentives to leaders and employees.

• Project managing deployment solutions across internal and external business partners, from documentation of final plan designs and policies through plan deployment.

• Work with the team that will administer the plans and make updates to compensation systems. This role will partner across the organization to drive best in class sales compensation processes and work with IT to define the future of our CRM product.

• Develop processes to provide the design inputs and relevant Freshworks specific compensation data to the Revenue Operations and Sales Finance teams.

• Design temporary incentives (e.g., “SPIFFs”) to support short term priorities

• Communicate with field and relevant stakeholders on policy and program changes in a compelling and effective manner.

• Oversee the creation of a Sales scorecard to evaluate sales effectiveness, working with enablement to drive Sales programs to drive productivity.

• Understand and track the sales capacity, cost of incentive compensation programs and plan designs.

What you need to succeed
 

•  5+ years of experience in Sales Compensation design planning, Sales Commissions Operations and Sales Operations for public organizations within the SaaS, Computer Software or Technology industry.

• Strong Excel skills: use of advanced formulas, pivot tables, data manipulation, VBA

• Familiarity with Data Visualization Tools (Microsoft PowerBi, Tableau, DOMO, etc.)

• Working systems knowledge of Salesforce, Anaplan, and Xactly (or other incentive compensation management software).

• Knowledge of incentive plan structures (quotas, accelerators, pay mix, and on-target earnings)

• Deep subject matter expertise and business process knowledge across territory management, sales account coverage, sales crediting and compensation.

• Strong analytical skills and a structured approach to solving unique business problems

• Strong presentation skills, especially related to building compelling presentations and presenting recommendations and decisions to executive leadership

• Project management skills and ability to partner across functional areas (e.g., Sales, Finance, Operations, and HR)

• Self-starter capable of independently driving projects to completion.

All your information will be kept confidential according to EEO guidelines.

Colorado Pay Range: $150,000 - $175,000+ comprising an annual salary & incentive compensation. You may also be eligible for equity and additional generous company benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.