Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are seeking a Senior Manager, Corporate FP&A to contribute meaningfully to planning, analysis, reporting, and strategy in support of our rapidly growing organization. This person will partner with key stakeholders across the organization and be responsible for implementing and driving process improvements, delivering value-added business analysis, as well as defining and reporting meaningful financial and operational metrics that lead to insightful business decision-making. This is a great opportunity for someone interested in a high impact FP&A role with a company that offers opportunities for growth and development. This position reports to the Senior Director, Corporate FP&A.

Role and Responsibilities:

• Manage and coordinate the development of annual and recurring forecasts, focusing on the underlying business drivers and key financial and operating metrics to align long-term objectives. This includes owning the global long-term P&L, corporate planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders

• Identify gaps in existing planning and forecasting processes, develop solutions to address gaps, and seek greater integration and standardization across planning teams

• Partner with key stakeholders across the organization, including within Finance and Accounting, Investor Relations, and Corporate Development, to provide narrative insights on current and expected future performance

• Shape, structure, and maintain the company’s master customer data with IT and in collaboration with Finance, Accounting, Sales Operations, and other functions

• Be a subject matter expert on customer data: build and scale models giving structure to data, assess historical trends, and design drivers to more accurately forecast customer metrics and support business decisions

• Support in the production of monthly, quarterly, and annual financial results and deliverables to the Executive team, the Board of Directors, and investors

• Lead the implementation and use of forecasting tools and help to achieve parity across systems

• Provide analytical, financial modeling, and decision making support for ad-hoc and special projects

Skills & Experience:

• 8+ years of experience in FP&A, ideally in a SaaS company

• 5+ years of experience in a Corporate FP&A function highly preferred

• Strong knowledge of Finance and Accounting processes, data structures, and systems in a public company environment

• Experience with master data management

• Direct experience using financial systems, ideally with NetSuite and Anaplan or Adaptive

• Excellent communication and presentation skills and attention to detail

• Strong drive for data integrity, building processes, and reaching solutions from scratch

• Growth mindset with demonstrated ability to learn quickly

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.