At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Role and responsibilities 

• Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

• Effectively communicate solutions architecture to the customer, Partners and the technical teams

• Scope each customer engagement, with attention towards clear and well-defined objectives and success criteria. Engage with strategic accounts during Sales cycle to position Freshworks Value and owns the Solution Design process

• Design and develop integrations, architecture and advanced customisation utilizing Freshworks Marketplace platform

• Participate in code reviews and configuration reviews and ensure that the development best practices are adhered to

• Participate in customer calls to discuss the business use cases and appropriately take decisions in collaboration with the customer

• Provide solutions to our technical team

• Respond to customer and partner inquiries, including requests for proposals (RFPs)

• Mentor the  Developers in the team

• Provide architectural blueprints for the customers.

• Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for Freshworks

• Own each technical engagement, and help ensure a timely and successful delivery of value

• Understand the Freshworks product  market segments, customer base, and industry verticals.

• Maintain deep, comprehensive knowledge of Freshworks product capabilities and constraints. This will include understanding the data pipelines and code base of our Developer SDK for different products.

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

• Minimum of 6 to 10 years of experience related to IT Management or other information technology solutions architecture role

• Minimum 3 years experience in software development

• Proficient in any one frontend frameworks such as jQuery, Node , Ember, Angular etc  desirable

• Experience in developing and consuming REST web services and working in a microservice environment is a plus

• Experience with cloud service providers (AWS) is mandatory

• Excellent oral communication , strong documentation and technical writing skills.

• Analytical and problem-solving skills

• Broad understanding of information technology topics

• Effective interpersonal skills and collaborative management style to include teamwork and team building ability

• Project management and leadership skills are essential

• Experience in software engineering and design architecture

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.