Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

The Chief Information Security Officer will be directly responsible for all global aspects of security technology, strategy, and operations within Freshworks. As an innovative and resourceful partner entrusted to protect the Freshworks environments, systems, data, customers, and users, it is critical for Freshworks to build and maintain appropriate security safeguards that are designed to protect the confidentiality and integrity of our products and systems for our customers and internal users. You will scale the security organization and drive the program to its next level of maturity as we all work to make Freshworks grow and improve. You will report to and partner closely with the Chief Risk Officer to work with leaders across the organization to develop and implement a robust framework and appropriate technology and tools. Also, you'll interact with broader executive leadership to communicate on our evolving needs, matching the size and complexity of our organization with security strategy and operations right-sized for our stage of growth and the information we safeguard. 

RESPONSIBILITIES: 

• Attract, hire, and retain a high-performing team of world-class security talent who will continue to evolve to address the information security needs of the company 

• Develop, implement, and monitor a strategic, comprehensive enterprise-wide information security and risk management program

• Provide strategic and tactical vision around adversary and threat detection, incident response, and asset fortification 

• Partner and align with Product and Engineering teams to reinforce product security to drive and automate secure development practices while maintaining business needs

• Advise the CRO, executive leadership, and technical leads on security issues and threats 

• Identify, track, and communicate detailed metrics indicating overall security risk factors 

• Guide technical development of security tools and product features in order to reduce security risk across the company

• 15+ years of broad technology experience in encompassing SaaS environments, application development, Information Security, incident response leadership, architecture, policy regulations, risk and compliance, and infrastructure services with a strong record of successfully managing information security 

• 10+ years of experience in building, mentoring, and managing global security teams for a cloud based SaaS offering and providing structure for professional development of team members 

• Experience with pre & post IPO readiness and the different stages that companies go through during that journey 

• Demonstrated experience representing an organization's information security program in presentations and discussions with customers, partners, and other external parties 

• Experience implementing controls and mitigating risks related to GDPR, PCI, HIPAA and other information security and data privacy standards 

• Experience implementing cloud security technologies, including encryption, network security, intrusion detection, cloud monitoring, and digital forensics 

• Experience triaging and remediating organizational incidents with wide-ranging business or customer impact 

• Well-versed in the rapidly evolving threat landscape with a strategic mindset to mitigate threats and an established personal network for standard methodologies and information sharing around emerging challenges in the security space 

• Strong business sense with an ability to balance "business value" vs "security risk" 

• Good communication skills with an ability to build strong narratives to highlight the importance of security to employees internally and customers/shareholders externally, including both technical and non-technical audiences

This role requires working well in a hyper growth environment where agility and the ability to execute on deadlines are the key to success.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.