About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.  

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is seeking a Web Publisher to build, update, and optimize experiences across Freshworks web properties. The ideal candidate will have extensive experience working on highly creative, CMS-driven websites for large, global companies. This role is responsible for creating and maintaining web pages and content for corporate marketing, product launches, campaigns, landing pages, and other digital activities. 

What you'll do:

As Web Publisher, you’ll be responsible for content management in CMS platform. You’ll develop and maintain innovative solutions for a variety of projects.

Day-to-day, your role includes:

• Lead production on pages across Freshworks, Freshdesk & Freshservice and associated properties 

• Work directly within the CMS and other content systems to add, edit, remove pages and content to and from the website

• Partner with digital designers and developers to execute innovative new content and page concepts within the CMS

• Ensure all pages meet standards for brand guidelines, web standards, accessibility, SEO, and other digital best practices

• Develop project schedules and project plans to set short and long-term project goals and deliverables

• Data entry and cleanup for content migration and rebranding projects

• Optimize imagery, video and other media for web performance through tools or through server-side systems

• Partner with developers to Integrate content from APIs and third-party tools with pages authored in the CMS 

• Responding to tickets, Slacks, emails, and other requests while also working against established SLAs and on scheduled projects

• Work with the WebOps team to log and track website bugs 

• Perform QA testing through manual audits and software 

Following skillsets are required:

• 5+ years experience in roles focused on building pages and performing site maintenance on large CMS-driven websites

• Specific experience working in complex content management systems (CMS) like Drupal, WordPress, Contentful, Adobe Experience Manager, etc.

• Experience working with multi-language and international web properties, specifically translation workflows and connectors

• Moderate experience with SEO best practices and standards

• Moderate experience on web fundamentals impacting usability and performance

• Strong expertise with content-level ADA standards for web accessibility 

• Basic experience with HTML, CSS, Javascript 

• Proven ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines

• Experience optimizing and processing images and media from design tools like Figma, Sketch, Adobe Creative Cloud, etc.

• Quick learner, self-starter, self-directed, and independent thinker

• Strong written and verbal communication

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.