About Freshworks

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

• Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
• Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
• Own and meet assigned sales targets  by working closely with partner sales teams
• Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
• Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
• Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
• Discover and implement new / market-specific lead generation exercises to expand/grow existing account base, working closely with marketing teams, CSM and reseller sales teams
• Be the single point of contact for partners for all things technical
• Coordinate with internal stakeholders and follow up for partners on customer queries
• Arrange online training sessions and ensure the partner is up to speed with what's new in the product
• Generate expansion opportunities through partners existing Freshworks and other products account book
• Handle incoming support tickets from partners, manage escalations from partners/customers

• MBA or Bachelor’s degree preferred in computers, marketing or similar stream
• 4-7 year’s experience in sales
• Experience in IT software (ideally SaaS) sales management, account management or other quota carrying roles
• Experience in Channel Management (Managing Resellers, Alliances or System Integrators) is mandatory
• Be willing to work in a hyper-growth scenario, ready to deal with ambiguity and willing to be very hands-on
• Established interpersonal skills, strong strategy development, program management and relationship management skills and be capable of influencing across multiple groups and/or organizations
• Proven track record in establishing credibility with key decision makers through demonstrating strong interpersonal communication skills, and in-depth knowledge of partner business needs, and solving their business problem
• Be willing to travel frequently for face to face meetings, events and other such occasions as per business need
• Be willing to work in required shifts as per region allotted (EU)
• Fluency in Spanish and English is a must. Good to know French

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.