Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is seeking a Product Manager for ‘Lead to Renewals’ process for a subscription business model. In this role you will work cross-functionally to deliver solutions from conception to launch by connecting the technical and business worlds. You will work with business stakeholders to define, manage, implement, and optimize business applications. You can break down complex problems into small or large projects and manage and deliver the projects in working with business systems and technical teams.

Responsibilities

• Work with business to understand business needs / challenges and translate them into requirements, use cases and projects.

• Lead cross-functional teams to define schedule, requirements, resource plans, integration plans, and deliver the solution.

• Proactively identify/address potential setbacks.

• Work with software engineering and business applications team to deliver SW solutions/features in a fast-paced environment.

• Maintain the team's focus on strategy and purposeful results when tackling complex problems.

• Communicate program status, risks and mitigation plans to leadership.

• Ensure project documents are complete, current, and available for review by all parts of the organization.

• Collaborate across teams such as Business applications, Engineering, Sales, Presales, Product, Billing, Revenue recognition and support teams by creating alignment. Manage stakeholder needs and expectations.

• Define success metrics and monitor them.

• Develop and maintain process flows and operating procedures. 

• 7+ years of experience in Product, Project Management, leading small to large CRM implementations with strong understanding of the Order to Cash processes. Preferably in a SaaS business model.

• Big 4 consulting experience is Plus – at or below manager level.

• You think in terms of process / process flows and not configuration of application. 

• Effective communication and collaboration skills with all levels of management.

• Group facilitation skills.

• Ability to apply independent and sound business judgement to solve complex issues.

• Understanding of the Agile, Waterfall, and hybrid development methodologies.

• Ability to document, actively manage, and communicate project plans through dashboards, metrics, and presentations.

• Methodical approach to managing and troubleshooting complex problems.

• Proven experience achieving results in a cross functional DevOps environment.

• Analytical and technical aptitude with the ability to solve complex problems.

• Ability to operate in a highly ambiguous and fast paced environment.

• Strong written and oral communication skills.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.