At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is looking for a Head – Employee Experience to join our team based remote in North America. This role is focused heavily on defining and leading our efforts to deliver a world class, simple, consistent and technology enabled employee experience to all employees at Freshworks across the entire globe,

As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company for employees. We are focused on creating “Moments of Wow” for our employees backed by industry leading technology and user experience.

Responsibilities:

• Document the existing and future state Moments that Matter for employees within Freshworks, focused on creating “Moments of Wow” across the employee lifecycle
• Collect robust end user feedback on the state of our current user experience, defining and leading projects to evolve this experience in line with the desired outputs, and measuring/communicating the success of these initiatives across the business 
• Work across the HR team to identify gaps to the desired Employee Experience and lead the prioritization and delivery of these projects within the business
• Define our measurement strategy for measuring delight during the employee lifecycle and implement globally
• Overall accountability for compliance of our Employee Experience with global and local regulations and best practices where appropriate
• Become an industry expert on what great looks like across other industries and organizations and evaluate potential for adoption within Freshworks where appropriate
• Act as a member of the Global HR Operations Leadership Team
• Partner with IT colleagues and other colleagues across the HR and business teams to deliver the desired experience
• Evaluate and track the cost/benefit analysis of related projects and programs within the scope of this role
• Manage related project and operational budgets and teams where appropriate

• An ideal candidate would be a HR leader with 8+ years of experience & strong exposure to End User Experience related roles, to include significant experience with HR systems and technologies from a functional (HR) perspective (Oracle HR Cloud preferred)
• Attention to details & an enthusiastic team player
• Experience both with strategy as well as day to day operations and comfortable with both
• Good communication & interpersonal skills
• Experience with agile deployment methodology/Process Improvement
• Certified Scrum Master nice to have
• Significant direct and indirect leadership experience across a fast growing organization
• Need to maintain confidentiality & high ethical standards

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.