At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

As Senior Manager of Product Marketing Launch Operations, you will be responsible for successfully organizing and driving launches that bring Freshworks products and solutions to market.  Areas of critical importance are: organization and planning, interpersonal and collaboration skills, attention to detail, critical thinking/problem solving, and project management skills.

Key Responsibilities:

• Engage across all marketing functions including product marketing, events, corporate programs, communications, and web to plan and organize launch activities.

• Support collaboration with sales leaders to coordinate, develop and deliver training plans for products to be launched.

• Meet project deadlines through problem solving, clear goal setting, proactive follow-up, and effective program management.

• Create, build and maintain accurate plans to enable communication with task owners and stakeholders.

• Run effective launch planning, retrospective and status meetings.

• Partner with product marketing and product management across multiple product lines. 

• Innovate by developing and driving processes that increase the efficiency of managing launches which will allow the organization to scale and grow.

• Identify processes that work well, those that may be duplicative, and those that are not serving us to continually evolve day to day business.

• Communicate clearly verbally and in writing to stakeholders and launch a team on plans, goals and status.

• Work with engineering program management to coordinate launch activities, reach joint decisions and drive continuous process improvement.

The ideal candidate will have a proven background in project/program management, and ideally software marketing launch management experience.

Domain expertise in the following a plus: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS)

Core experience in/skills:

• Leading project teams

• Product Marketing

• Working with Sales, Pre-Sales, Global Communications, Product Management and Engineering

• Very strong written communication skills

• Excellent people and project management skills

• Problem solving and out of the box thinking strengths

• 10+ years of product marketing and product launch experience with software or technology products

• Bachelor’s of Science degree in marketing, business, or IT.

Additional Information

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.