FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are looking for a driven Beauty Supervisor to join the team in Liverpool.

Whether it’s leading your team to deliver exceptional beauty experiences, collaborating closely with brand partners, or driving sales through expert product knowledge and customer engagement, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee the beauty sales team and act as a vital liaison with third-party brand partners, driving commercial success and enhancing the customer journey.


COMMERCIAL EXPERTISE

• Support the store leadership team in driving the commercial success of the beauty department
• Identify key opportunities to enhance performance in line with current beauty trends
• Support the store manager in the implementation of strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire the beauty team, providing guidance, coaching, and support.
• Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Be a key point of contact for our 3rd party beauty brands and drive the success of the accounts
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS
 

• Support the store manager in monitoring and achieving department and store KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company and brand guidelines

The Ideal Candidate

We’re looking for a confident, adaptable, and customer-focused individual who thrives in a fast-paced retail environment. You remain calm under pressure, approach challenges with a solution-driven mindset, and handle customer interactions with professionalism and care. As a true brand ambassador, you represent Frasers Group with integrity, maintaining a polished appearance and a positive, professional attitude when engaging with customers, colleagues, and stakeholders.

What You’ll Bring

• Relevant Experience: At least 1 year’s experience in premium or luxury fashion retail management (or a similar role).
• Beauty Expertise: A minimum of 3 years’ experience within the beauty sector, either with a single brand or within a multi-brand retail environment.
• Leadership Skills: A proven ability to lead, inspire, and develop high-performing teams.
• Sales Focus: A strong track record of meeting and exceeding sales targets.
• Product Knowledge: A solid understanding of fashion and beauty brands, trends, materials, and products.
• Operational Awareness: Experience with store operations, including merchandising, stock control, and loss prevention.
• Communication: Excellent verbal and written communication skills, with the ability to build strong relationships across all levels.

The Rewards:

• Basic rate salary £30,222 per annum
• 28 days holiday a year inclusive of bank holidays 
• 20% Staff Discount across all Frasers group Stores 
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership