Experience Manager

  • Valencia, Spain
  • Full-time

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

We, at Flywire, believe people are our greatest asset. Working as part of the global People & Culture team, this individual will be on the front lines of creating an exceptional FlyMate experience by providing office and administrative support in a positive, proactive, and efficient manner. Our ideal candidate has high energy, flexibility, and a strong sense of drive and integrity to provide excellent service and support each day.

This position will report into the regional People & Culture Director.

The Opportunity:

  • Provide daily support to our FlyMates based regionally

  • Be the face of Flywire when guests enter our space, greeting and assisting them as needed

  • Manage office administration, making sure our office is running smoothly and that FlyMates have the essentials for a productive working environment including coffee, snacks, office supplies, business cards etc.

  • Maintain safe and clean office common areas that make FlyMates proud to work in such as a great office; this includes tidying the kitchen and conference room areas, running the dishwasher, handling shipping and deliveries, receiving calls and voicemails for the main phone line etc.

  • Manage relationships with vendors and building management to ensure that office equipment and facilities are serviced and working

  • Propose, plan and coordinate events and initiatives to keep our FlyMates connected and engaged in a Hybrid-model work environment (For both, our remote FlyMates and at the office like lunches, team events and holiday parties to enhance Flywire’s culture)

  • Support local recruiting efforts and assist with onsite interviews to ensure successful candidate visits

  • Build, enhance and spread Flywire’s culture through the entire organization 

  • Work to amaze every FlyMate and make Flywire a company that people absolutely love

  • Support the People & Culture team by assisting on additional administrative projects as needed 

Qualifications

Here’s What We’re Looking For:

  • 2+ office experience working at a global company and rapid growth startup environment (preferred)

  • Outstanding interpersonal skills in Spanish and English (written and verbal)  

  • The ability to multitask and apply strong attention to detail to everything you do

  • Flexibility and the willingness to help the team as needed

  • High emotional intelligence

  • Strong proactive initiative and resourcefulness

  • A startup mentality, as well as an ability and interest in wearing multiple hats

  • International experience/exposure; studied, lived or worked abroad is a plus

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Additional time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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